Client Delivery Lead

Adcubum AG; Lavamünd; Hybrid; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Adcubum AG, a market leader for health and accident insurance software, seeks an experienced client-focused professional to own three customers end to end and act as the central point of contact. You will regularly visit customer sites, coordinating with business units, IT and management to ensure delivery success.

Ideal candidates have years of experience in delivery or consulting for insurers, strong project management and the ability to align stakeholders from CIO to CEO.

Qualifikationen

• Broad understanding of the insurance industry, its processes, challenges and decision‑making mechanisms.
• Several years of experience in customer ownership, delivery or consulting in a software environment, ideally with a software or solution provider for insurers.
• Solid project management craft: governance, planning, risks, escalations, and both agile and classic approaches.
• Enough technical understanding to place software, integration, data, architecture and operations, and to work with specialists as an equal.
• An assuring presence from the project team up to CIO and CEO: you align differing interests and address conflicts openly.
• Commercial instinct: you spot opportunities and turn them into concrete business together with sales and product, without acting as a classic salesperson.
• A broad profile rather than narrow specialisation, high ownership and genuine enjoyment of regular customer contact.
• Negotiation‑level communication in German and English, written and spoken.

Aufgaben

• Own around three permanently assigned customers end to end and act as their central point of contact at Adcubum
• Be on site regularly, roughly one day per week per customer as the target model, talking to business units, project teams, IT and management rather than only in formal status meetings
• Hold overall responsibility for projects, changes and delivery topics working at your customers, and assess risks, governance and escalations on a sound basis
• Notice early when delivery, customer expectation and internal perception start to drift apart, and take ownership instead of handing the topic on
• Identify new requirements, change requests and projects out of the ongoing customer relationship and develop them into concrete opportunities together with sales, product and delivery
• Orchestrate the right people internally across project management, product, consulting and operations, and create a realistic picture of customer satisfaction
• Negotiation‑level communication in German and English, written and spoken

Kenntnisse

Customer ownership

Delivery management

Project management

German & English communication

Jobbeschreibung

As the market leader for health and accident insurance software in Switzerland, Adcubum is driving the digital transformation of the insurance industry. Our steady growth is based on the consistent further development of innovative solutions designed by our experts at the interface between insurance knowledge and IT expertise. With locations in Switzerland, Germany and Croatia, we combine international perspectives with a local understanding of the industry - for insurance solutions that impress today and set standards tomorrow.

AI is part of how we work at Adcubum. We use AI-powered tools and technologies in our daily work, and we expect everyone to engage with them actively - to explore where AI improves processes, solves problems faster and creates better solutions for our customers. The pace of development is high, so curiosity and a willingness to keep learning count as much as professional expertise.

Own around three permanently assigned customers end to end and act as their central point of contact at Adcubum

Be on site regularly, roughly one day per week per customer as the target model, talking to business units, project teams, IT and management rather than only in formal status meetings

Hold overall responsibility for projects, changes and delivery topics working at your customers, and assess risks, governance and escalations on a sound basis

Notice early when delivery, customer expectation and internal perception start to drift apart, and take ownership instead of handing the topic on

Identify new requirements, change requests and projects out of the ongoing customer relationship and develop them into concrete opportunities together with sales, product and delivery

Orchestrate the right people internally across project management, product, consulting and operations, and create a realistic picture of customer satisfaction

Our requirements

Broad understanding of the insurance industry, its processes, challenges and decision‑making mechanisms

Several years of experience in customer ownership, delivery or consulting in a software environment, ideally with a software or solution provider for insurers

Solid project management craft: governance, planning, risks, escalations, and both agile and classic approaches

Enough technical understanding to place software, integration, data, architecture and operations, and to work with specialists as an equal

An assured presence from the project team up to CIO and CEO: you align differing interests and address conflicts openly

Commercial instinct: you spot opportunities and turn them into concrete business together with sales and product, without acting as a classic salesperson

A broad profile rather than narrow specialisation, high ownership and genuine enjoyment of regular customer contact

Negotiation‑level communication in German and English, written and spoken

We offer

A newly created role that you shape in substance, with direct impact on Adcubum's most important customer relationships

Direct access to the executive board, product management and delivery, and therefore short decision paths

Professional breadth from customer strategy through to concrete delivery, in an environment with locations in Switzerland, Germany and Croatia

Hybrid working with regular time at customer sites and in the office

Our Employees Appreciate the Close Collaboration with their Colleagues

"At Adcubum, I especially value the culture of continuous learning and collaboration. Openness and support from colleagues make it easy to grow together and bring in new ideas. Its an environment that actively promotes personal and professional growth."

Account Manager

"At Adcubum, we're shaping the future of the Swiss accident and health insurance software together. You are in the right place if you bring curiosity in technology, take ownership of hard problems, and want to build something lasting with colleagues who care as much as you do."