Strategic Client Delivery Lead – Insurance Software

Adcubum AG; Lavamünd; Hybrid; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Adcubum AG, a market leader for health and accident insurance software, seeks an experienced client-focused professional to own three customers end to end and act as the central point of contact. You will regularly visit customer sites, coordinating with business units, IT and management to ensure delivery success.

Ideal candidates have years of experience in delivery or consulting for insurers, strong project management and the ability to align stakeholders from CIO to CEO.

Qualifikationen

• Broad understanding of the insurance industry, its processes, challenges and decision‑making mechanisms.
• Several years of experience in customer ownership, delivery or consulting in a software environment, ideally with a software or solution provider for insurers.
• Solid project management craft: governance, planning, risks, escalations, and both agile and classic approaches.
• Enough technical understanding to place software, integration, data, architecture and operations, and to work with specialists as an equal.
• An assuring presence from the project team up to CIO and CEO: you align differing interests and address conflicts openly.
• Commercial instinct: you spot opportunities and turn them into concrete business together with sales and product, without acting as a classic salesperson.
• A broad profile rather than narrow specialisation, high ownership and genuine enjoyment of regular customer contact.
• Negotiation‑level communication in German and English, written and spoken.

Aufgaben

• Own around three permanently assigned customers end to end and act as their central point of contact at Adcubum
• Be on site regularly, roughly one day per week per customer as the target model, talking to business units, project teams, IT and management rather than only in formal status meetings
• Hold overall responsibility for projects, changes and delivery topics working at your customers, and assess risks, governance and escalations on a sound basis
• Notice early when delivery, customer expectation and internal perception start to drift apart, and take ownership instead of handing the topic on
• Identify new requirements, change requests and projects out of the ongoing customer relationship and develop them into concrete opportunities together with sales, product and delivery
• Orchestrate the right people internally across project management, product, consulting and operations, and create a realistic picture of customer satisfaction
• Negotiation‑level communication in German and English, written and spoken

Kenntnisse

Customer ownership

Delivery management

Project management

German & English communication

Jobbeschreibung

Adcubum AG, a market leader for health and accident insurance software, seeks an experienced client-focused professional to own three customers end to end and act as the central point of contact. You will regularly visit customer sites, coordinating with business units, IT and management to ensure delivery success.

Ideal candidates have years of experience in delivery or consulting for insurers, strong project management and the ability to align stakeholders from CIO to CEO.