Client Advisor - Part Time

FERRAGAMO; Wien; On-site; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Ticket restaurant provided

Individual Incentive Plan

Employee Discount Program

Job summary

Ferragamo in Vienna boutique is seeking a Client Advisor (50%) reporting to Store Management to transform client experiences and drive sales.

You’ll interact with luxury clients, build relationships using CRM tools, and collaborate with a passionate team. Fluent German and English are essential; additional language an advantage. Gross salary €40,000–€45,000 for full-time, with restaurant tickets, incentive plan, and employee discount.

Qualifications

• Fluency in German and English is essential; additional language is a plus.
• Experience in luxury retail or a similar client-facing role.
• Strong communication and empathy, client-centred approach.

Responsibilities

• Transform each client experience into magical moments and build long-term bonds.
• Lead by example on the selling floor to drive sales and team success.
• Demonstrate understanding of luxury clients' desires and needs.
• Propose fresh ideas to enhance client value and memorable moments.

Skills

Client advisory

Luxury retail

CRM tools

German and English

Tools

CRM software

Job description

Embrace the opportunity to enhance the Customer Experience.

At Ferragamo, we're more than just building a Brand

We're redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you're more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let's Evolve Iconic and create the next exciting chapter

The part you'll play

You will join us in our Vienna Boutique as a Client Advisor (50%), reporting directly to Store Management.

• Transform each client experience into magical moments, building authentic, long-term bonds with them
• Lead by example on the selling floor to inspire both individual and team success, driving sales results with accountability
• Demonstrate deep understanding of luxury clients' desires, needs, and expectations
• Innovate continuously by proposing fresh ideas to enhance client value and create memorable moments.

What you'll bring

• A caring, authentic, and trusted approach as a client advisor, with a genuine passion for style and luxury fashion.
• Strong communication skills, with the ability to handle clients with empathy and put them at the centre of every decision.
• Courage to share ideas and innovate, with a willingness to grow and learn.
• Experience in luxury retail or a similar client-facing role.
• Fluency in German and English is essential; knowledge of an additional language is an advantage.
• Ability to develop meaningful client relationships using CRM tools and initiatives.
• A proactive and team-oriented mindset, ready to contribute to collective success.
• Gross salary range: €40.000 - €45.000 for a full-time position. In alignment and above with the applicable collective agreement.
• Ticket restaurant provided
• Individual Incentive Plan
• Employee Discount Program

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.