Client Advisor (m/f/d) - Vienna

RIMOWA; Wien; Vor Ort; EUR 36.000 - 46.000; Vollzeit

Benefits dieser Stelle

Staff discount

Lunch Tickets

Pension commitment

International environment

Career development

Zusammenfassung

RIMOWA, Vienna, seeks a Client Advisor (m/f/d) in a full-time role (38.5 hours per week) to elevate customer experiences in-store. You will provide personalized consultations, manage after-sales inquiries, and support repair processing from intake to return, ensuring top-tier service.

The position offers an international lifestyle within the LVHM group. Ideal candidates are outgoing with a strong luxury instinct, capable of CRM-driven engagement, sales support, and hands-on repair collaboration

Qualifikationen

• Outgoing, customer-focused with a luxury sense.
• Experience in customer interactions from consultation to sales.
• On-site repairs and on-site customer interactions.
• First-class processing from acceptance to return.

Aufgaben

• Build long-lasting customer relationships through first-class consultations.
• Act as after-sales contact for all topics.
• Handle repairs with first-class processing from acceptance to return.

Kenntnisse

Customer focus

CRM experience

Sales support

After-sales service

Tools

CRM software

Jobbeschreibung

Position

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job Responsibilities

Client Advisor (m/f/d) Vienna

Full-time 38,5 hours/week

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your Experience And Skills

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Lunch Tickets with monthly budget for meals in partner restaurants
• Employer-financed pension commitment in the event of death or disability
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Financial and psychological support through the LVMH Heart Fund

Additional Information

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.