Luxury Client Advisor – After-Sales Specialist

RIMOWA GmbH; Wien; Vor Ort; EUR 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Staff discount

Lunch tickets

Pension provision

Profit-sharing

LVMH Heart Fund

Career development opportunities

Zusammenfassung

RIMOWA GmbH in Vienna is seeking an after-sales professional to strengthen customer relationships through expert consultations and seamless service. You will be the primary contact for all after-sales topics, ensuring high satisfaction and ongoing loyalty.

You will coordinate repairs from acceptance to notification of completion, maintaining top-quality standards. The role combines luxury retail expertise with hands-on repair coordination, offering a full-time schedule (38.5 hours/week) in an

Qualifikationen

• Experience in luxury retail or after-sales is preferred.
• Excellent communication in customer interactions and consultations.
• Experience with product repairs and on-site services is a plus.

Aufgaben

• Engage customers with first-class consultations and strengthen relationships.
• Serve as after-sales point of contact for all topics.
• Oversee repairs from acceptance to communication with the technical team and return to customers.

Kenntnisse

Customer focus

Luxury experience

CRM targets

Jobbeschreibung

RIMOWA GmbH in Vienna is seeking an after-sales professional to strengthen customer relationships through expert consultations and seamless service. You will be the primary contact for all after-sales topics, ensuring high satisfaction and ongoing loyalty.

You will coordinate repairs from acceptance to notification of completion, maintaining top-quality standards. The role combines luxury retail expertise with hands-on repair coordination, offering a full-time schedule (38.5 hours/week) in an