Client Advisor (m/f/d) - Vienna

RIMOWA GmbH; Wien; Hybrid; EUR 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Staff discount

Lunch tickets

Pension provision

Profit-sharing

LVMH Heart Fund

Career development opportunities

Zusammenfassung

RIMOWA GmbH in Vienna is seeking an after-sales professional to strengthen customer relationships through expert consultations and seamless service. You will be the primary contact for all after-sales topics, ensuring high satisfaction and ongoing loyalty.

You will coordinate repairs from acceptance to notification of completion, maintaining top-quality standards. The role combines luxury retail expertise with hands-on repair coordination, offering a full-time schedule (38.5 hours/week) in an

Qualifikationen

• Experience in luxury retail or after-sales is preferred.
• Excellent communication in customer interactions and consultations.
• Experience with product repairs and on-site services is a plus.

Aufgaben

• Engage customers with first-class consultations and strengthen relationships.
• Serve as after-sales point of contact for all topics.
• Oversee repairs from acceptance to communication with the technical team and return to customers.

Kenntnisse

Customer focus

Luxury experience

CRM targets

Jobbeschreibung

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsibilities

Full-time 38,5 hours/week

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your experience and skills

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Lunch Tickets with monthly budget for meals in partner restaurants
• Employer-financed pension commitment in the event of death or disability
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Financial and psychological support through the LVMH Heart Fund

Additional information

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.