Boutique Growth & Experience Manager

Compagnie Financière Richemont SA; Wien; On-site; EUR 45,000 - 75,000; Full time

Job summary

Van Cleef & Arpels in Vienna seeks a Boutique Manager to lead the team, drive sales growth, and deliver an exceptional in-store experience aligned with Maison values. You will report to the Retail Director and be responsible for coaching the team, meeting boutique targets, and representing the brand with passion and expertise across local communities.

By joining, you will immerse in the Maison's history, craftsmanship, and inspirations, with trainings on our know-how and creations to inspire

Qualifications

• Proven managerial experience in a retail environment.
• Entrepreneurial mindset with a passion for developing teams.
• Strong communication and interpersonal skills with client focus.

Responsibilities

• Drive business – managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction.
• Act as an ambassador – introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities.
• Offer a high level of service – driving customer service activities, making sure we offer an outstanding in-store experience.
• Develop the team – building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team’s knowledge and its positive mindset.
• Run efficient and compliant in-store operations – supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.

Job description

Van Cleef & Arpels in Vienna seeks a Boutique Manager to lead the team, drive sales growth, and deliver an exceptional in-store experience aligned with Maison values. You will report to the Retail Director and be responsible for coaching the team, meeting boutique targets, and representing the brand with passion and expertise across local communities.

By joining, you will immerse in the Maison's history, craftsmanship, and inspirations, with trainings on our know-how and creations to inspire