Luxury Boutique Sales Advisor

Polène; Wien; On-site; EUR 26,000 - 40,000; Full time

Job summary

Polène is seeking a boutique advisor in Vienna to deliver exemplary service to an international, luxury clientele. You will welcome customers, guide them through their purchase journey, and share the brand's craftsmanship with passion and discretion.

In this role, you will handle POS transactions, assist with CRM follow-ups, assist with merchandising and stock organization, and support opening/closing duties to ensure a flawless store experience.

Qualifications

• Minimum 2 years of experience in luxury retail with international clientele.
• Experience in leather goods or luxury fashion preferred.
• Excellent communication and service orientation.
• Strong teamwork and proactive approach.
• Autonomy and resilience during high boutique traffic.

Responsibilities

• Greet and assist customers, guiding them through the purchase journey with a high level of service.
• Advise and upsell, promoting Polène's services during and after purchases.
• Handle cash/transactions and contribute to daily boutique reporting.
• Develop CRM client follow-up and participate in stock and merchandising tasks.
• Ensure boutique upkeep, merchandising, and organization; support opening/closing procedures.

Skills

Customer service

Relationship building

Communication

Teamwork

Attention to detail

Job description

Polène is seeking a boutique advisor in Vienna to deliver exemplary service to an international, luxury clientele. You will welcome customers, guide them through their purchase journey, and share the brand's craftsmanship with passion and discretion.

In this role, you will handle POS transactions, assist with CRM follow-ups, assist with merchandising and stock organization, and support opening/closing duties to ensure a flawless store experience.