Boutique Manager (m/w/d)

Compagnie Financière Richemont SA; Wien; On-site; EUR 45,000 - 75,000; Full time

Job summary

Van Cleef & Arpels in Vienna seeks a Boutique Manager to lead the team, drive sales growth, and deliver an exceptional in-store experience aligned with Maison values. You will report to the Retail Director and be responsible for coaching the team, meeting boutique targets, and representing the brand with passion and expertise across local communities.

By joining, you will immerse in the Maison's history, craftsmanship, and inspirations, with trainings on our know-how and creations to inspire

Qualifications

• Proven managerial experience in a retail environment.
• Entrepreneurial mindset with a passion for developing teams.
• Strong communication and interpersonal skills with client focus.

Responsibilities

• Drive business – managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction.
• Act as an ambassador – introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities.
• Offer a high level of service – driving customer service activities, making sure we offer an outstanding in-store experience.
• Develop the team – building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team’s knowledge and its positive mindset.
• Run efficient and compliant in-store operations – supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.

Job description

Are you a good match?

You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team.

You have strong communication and interpersonal skills while being result and client-driven to achieve excellence.

What are we expecting from you?

Reporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will:

• Drive business – managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;
• Act as an ambassador – introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;
• Offer a high level of service – driving customer service activities, making sure we offer an outstanding in-store experience;
• Develop the team – building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team’s knowledge and its positive mindset;
• Run efficient and compliant in-store operations – supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.