Austria After-Sales Operations Specialist (EV & Warranty)

XPENG; Wien; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Salary package incl. pension

Bonus potential

Résumé du poste

XPENG Austria seeks an After Sales Support Specialist to ensure excellent dealer support on spare parts, warranty topics and technical inquiries. You will report to the After Sales Manager Austria and coordinate with dealers, service partners and internal teams across Austria.

The ideal candidate has a technical automotive background (HTL), HV certification or EV experience, fluent German and English, and at least 5 years in after-sales operations at an OEM, importer or dealer.

Qualifications

• Technical automotive education or engineering qualification (HTL).
• HV certification and EV experience preferred.
• Minimum 5 years’ experience in automotive after-sales operations.
• Strong knowledge of warranty administration and dealer support.
• Fluent German and English with excellent communication skills.

Responsabilités

• Provide professional dealer support on spare part and warranty topics, and handle diagnostics and escalations.
• Manage warranty processes, approvals and audit readiness.
• Oversee spare parts administration, inventory and logistics coordination.
• Monitor dealer KPIs and coordinate recall campaigns and service actions.
• Support onboarding of new dealers and handle escalated customer complaints.

Connaissances

Communication skills

Fluent German

Fluent English

Analytical mindset

Team player

Travel willingness

Formation

HTL or technical engineering qualification

HV certification

Outils

Dealer Management Systems

OEM portals

EV software knowledge

Description du poste

XPENG Austria seeks an After Sales Support Specialist to ensure excellent dealer support on spare parts, warranty topics and technical inquiries. You will report to the After Sales Manager Austria and coordinate with dealers, service partners and internal teams across Austria.

The ideal candidate has a technical automotive background (HTL), HV certification or EV experience, fluent German and English, and at least 5 years in after-sales operations at an OEM, importer or dealer.