Application Support Engineer (m/f/x)

GAMED; Graz; Hybrid; EUR 47.000 - 51.000; Vollzeit

Benefits dieser Stelle

Free parking

Subsidised public transport ticket

Bicycle leasing

Fresh fruit, drinks and sweets

Home office days

Zusammenfassung

GAMED is seeking an experienced software support specialist in Graz, Austria, to independently handle first- and second-level support, act as the main contact for incidents, and coordinate with the development team to resolve issues. You will document solutions, conduct tests, and contribute to QA and process improvements.

The role requires 3+ years in software support, strong technical knowledge of networks, Windows, and databases, plus DevOps familiarity.

Qualifikationen

• 3+ years of experience in software support or similar role.
• Hands-on experience in first- and second-level support with a customer-service mindset.
• Solid technical expertise in networks, Windows OS, and databases (Oracle, MSSQL).
• Knowledge of DevOps topics such as CI/CD, deployment, and monitoring is an advantage.
• Education or training in IT or a related field is required.

Aufgaben

• Handle first- and second-level support and be the main contact for incidents, questions, and improvement suggestions.
• Analyze and process requests via ticketing system; document solutions clearly and escalate issues when needed.
• Collaborate with development team to identify root causes and coordinate fixes, communicating resolutions to customers.
• Plan and conduct functional and performance tests; contribute to software quality assurance.
• Improve support workflows, automation, deployment processes, and evaluate AI tools for support.

Kenntnisse

Software support

Customer service

German language

English language

DevOps basics

Ausbildung

IT-related education

Tools

Oracle

Microsoft SQL Server

Windows OS

Jobbeschreibung

Your Responsibilities in Our Team

• You will independently handle first- and second-level support and serve as the main point of contact for our customers regarding incidents, questions, and suggestions for improvement.
• You will independently analyze and process requests through our ticketing system, document solutions in a clear and traceable manner, and escalate technical issues as needed.
• You will work closely with the development team to identify the root causes of issues and coordinate fixes through to communicating the resolution back to customers.
• You will plan and carry out functional and performance tests and contribute to software quality assurance.
• You will improve support workflows, automation, and deployment processes, and evaluate where new tools and AI can provide meaningful support.

What We Expect from You

• You have at least 3 years of experience in software support, ideally gained within a team of at least 3 people.
• You have hands-on experience in first- and second-level support and approach technical problems analytically and with a strong customer-service mindset.
• You have solid technical expertise, preferably in networks, operating systems (Microsoft), and databases (Oracle, MSSQL).
• Knowledge of DevOps topics such as CI/CD, deployment, and monitoring is an advantage.
• You have completed relevant education or training in IT, software, or a production-related field (technical college, university of applied sciences, or university).
• You are a team player who works independently, reliably, and with a solution-oriented mindset, while maintaining an overview even under pressure.
• You have excellent German and good English skills.

What We Can Offer You

• A diverse and enthusiastic team, a stimulating variety of activities and independent working
• A pleasant working atmosphere and regular joint events
• A modern workplace with good public transport connections
• A wide range of career opportunities due to our flat hierarchy and dynamic company development
• Exciting projects with large companies in the industrial environment
• Further training opportunities and home office days
• Fresh fruit, free drinks and sweets for regular refreshment
• Free parking, subsidised public transport ticket and bicycle leasing

For legal reasons, we state here the minimum basic salary based on the IT collective agreement of €€3.957,00 gross per month (14 times p.a.) for full-time employment. For this position, we offer an attractive salary commensurate with your qualifications, skills and experience.

We are looking forward to your application!

Apply now

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