Application Support Analyst

Vaikoon AG; Wien; On-site; EUR 40,500 - 49,500; Full time

Benefits offered by this job

Flexible working hours

Option to work from home

Professional development opportunities

Modern office amenities

Job summary

A leading SaaS company in Vienna is seeking an Application Support Analyst to join the Service Desk team. In this role, you will support clients in using the regulatory reporting platform effectively. The ideal candidate will have over 4 years of experience in application support, particularly in the banking or compliance sectors. Key responsibilities include developing technical solutions, conducting user acceptance testing, and ensuring compliance with regulatory standards. A gross annual salary starting at EUR 45,000 is offered, with opportunities for growth.

Qualifications

• 4+ years of experience in Level 1 & 2 Application Support.
• Previous working experience in banking, energy, or compliance sector.
• Genuine interest in regulatory reporting.

Responsibilities

• Support and optimize the regulatory reporting platform.
• Collaborate with stakeholders for continuous improvement.
• Monitor compliance with new technical requirements.

Skills

Application Support

API tools

Data transformation

SFTP

XML

CSV

Analytical thinking

Problem-solving

Tools

Postman

Excel

FileZilla

Visual Studio Code

Job description

With our unified SaaS platform deltaconX , we simplify regulatory compliance, to streamline transaction reporting processes. Since the market launch in 2013, we have been committed to helping businesses meet evolving regulatory demands efficiently.

Our platform is a one stop shop for our clients to be compliant with key regulations like EMIR, MiFIR, SFTR, FinfraG, MAS, USDF, ASIC, HKMA, REMIT and many more. As we continue to grow through our Go-Global initiative and strategic partnerships, we are looking for talented individuals to join us in shaping the future of regulatory compliance and delivering innovative solutions to our clients.

We are seeking a Application Support Analyst to join our Service Desk team. In this role you will be responsible for supporting our clients and partners in ensuring the reliability and performance of our SaaS product.

Your Responsibilities

• Support and optimize our regulatory reporting platform, ensuring seamless operations and continuous improvement.
• Collaborating with external and internal stakeholders (partners, development team, QA, and product team).
• Provide support and consultation to our customers, addressing their needs and resolving issues efficiently.
• Monitor to ensure compliance with new technical and regulatory requirements as required. QA Testing: functionality and output of our SaaS product.
• Independently and professionally communicate with customers and partners to deliver solutions and manage expectations.
• Conduct UAT testing, evaluating functionality and output of our SaaS product.
• Conduct onboarding of new clients.

Your Profile

• 4+ years of experience in Level 1 & 2 Application Support, working with complex applications in sectors such as Banking, Energy, Tax or Compliance
• Previous working experience in the financial services industry, banking, energy, FinTech, or compliance sector are a must.
• Genuine interest in regulatory reporting and a desire to grow in this field.
• Technical Skills:
  • Strong IT generalist.
  • Strong proficiency in API tools, data transformation, SFTP
    • Postman, Excel, FileZilla, Visual studio code, and Ponton X/P Messenger.
  • Network technology skills (CCNA or equivalent certification is an advantage)
  • Knowledge of XML and CSV is required.
• General knowledge of the SDLC.
• Release Management.
• Kanban / Waterfall.
• Language Skills: Fluent in English and German (required).
• Genuine interest in developing regulatory knowledge, particularly transaction reporting (e.g., EMIR, MiFIR, SFTR, Dodd-Frank, or REMIT).
• Highly motivated, adaptable, and eager to contribute to a dynamic environment.
• Independent Working Style: You thrive when working autonomously and have the drive to take initiative.
• Familiar with project management methodologies, and comfortable applying them to daily work.
• Analytical thinker with strong problem-solving skills, ensuring a high sense of quality and responsibility in all tasks.
• We can only consider applications of applicants from the European Union or Red White Red Card holders at this time.

We Offer You

• An interesting and varied job in a dynamic and ambitious company with flat hierarchies.
• An international environment with the opportunity for continuous professional and personal development.
• Flexible working hours with the option of working from home.
• A modern office “myHive” in the Vienna Twin Towers on Wienerberg with excellent infrastructure as well as attractive benefits.

We are dedicated to cultivating a fair and inclusive workplace rooted in trust and mutual respect. Embracing diversity is fundamental to our success, and we strive to build a team that reflects a broad range of backgrounds, perspectives, and talents.

For this position, we offer a gross annual salary starting at EUR 45.000,– according to the valid IT collective agreement with the willingness to overpay according to qualifications and professional experience.