AI Voice CX Lead — Vienna (On‑Site)

Clera

Wien

Vor Ort

EUR 60.000 - 80.000

Vollzeit

Vor 2 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

Clera is seeking a Customer Success & Support specialist in Vienna to own the full customer journey from onboarding through ongoing support. You will troubleshoot telephony and API issues, onboard customers, and drive adoption of the platform.

You will help shape our product roadmap with daily customer insights. The role requires 2+ years in CS/support roles in B2B SaaS, strong API/SIP/VoIP knowledge, and experience with automation tools like n8n, Make.com or Zapier.

Qualifikationen

2+ years in customer success or support roles (B2B SaaS preferred).
Solid technical understanding of APIs, SIP, and VoIP protocols.
Hands-on experience with automation platforms such as n8n, Make.com, or Zapier.
Proficiency managing customer support workflows across email, chat, and phone.
Experience building or optimizing support processes and documentation.
Ability to communicate technical issues and product feedback to engineering teams.

Aufgaben

Handle customer inquiries across email, chat, and phone with timely responses.
Troubleshoot technical issues related to telephony, SIP, and integrations, escalate when needed.
Onboard new customers and guide them through implementation and adoption.
Build and scale repeatable support processes for a growing company.
Maintain and improve Help Center documentation and knowledge bases.
Gather daily customer feedback and share actionable insights with product team.

Kenntnisse

Customer success

German native

English fluent

APIs

SIP

VoIP

Automation platforms

n8n

make.com

Zapier

Tools

n8n

Make.com