Technical CSM (DACH) – AI SaaS, Growth & Equity

fonio; Wien; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Equity

Equipment of your choice

Trustpilot rating and customer love

Regular team offsites

Office in Vienna (onsite)

Zusammenfassung

fonio is hiring a Technical Customer Success Manager for the DACH region. You will own the success, satisfaction, and retention of SMB customers from onboarding to ongoing optimization, primarily via calls and proactive engagement.

You’ll explore value drivers, set up or improve customer workflows, and work with developers on advanced configurations. Vienna relocation for initial period is expected.

Qualifikationen

• 2–5 years in Customer Success or related role
• Strong technical understanding to troubleshoot API documentation and error logs
• Experience with tools like n8n, make.com, codex or similar
• Native or C2 German, strong English

Aufgaben

• Own a portfolio of DACH SMB customers across their full lifecycle
• Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
• Support customers in setting up their AI assistant; implement workflows for medium complex cases
• Coordinate with developers for advanced setups
• Run check-ins and proactive calls based on usage signals
• Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
• Maximize the value generated from each customer in your portfolio
• Spot churn risks early and act on them
• Manage your activity autonomously in HubSpot

Kenntnisse

API docs

Error logs

CRM (HubSpot)

HubSpot proficiency

Tools

n8n

make.com

Codex

Jobbeschreibung

fonio is hiring a Technical Customer Success Manager for the DACH region. You will own the success, satisfaction, and retention of SMB customers from onboarding to ongoing optimization, primarily via calls and proactive engagement.

You’ll explore value drivers, set up or improve customer workflows, and work with developers on advanced configurations. Vienna relocation for initial period is expected.