Remote German-Speaking SaaS Customer Success Manager

Meistertask; Wien; Hybrid; EUR 26.000 - 31.000; Vollzeit

Benefits dieser Stelle

Employee stock ownership

Flexible holidays

Public transport card reimbursement

Office/Remote/Flex contracts

Zusammenfassung

Meistertask in Vienna offers a German-speaking Customer Success Manager role (f/m/d) to engage with a portfolio across the DACH region, guiding customers from onboarding to renewal and driving long-term partnerships.

You bring 2+ years in B2B SaaS customer success, strong German and English (C2), strategic thinking, and a mindset for AI-enabled innovation. We value autonomy, flexible work location, and a culture of growth and ownership.

Qualifikationen

• 2+ years in customer success within B2B SaaS.
• Experience managing the customer lifecycle from onboarding to renewal.
• German proficiency (written and spoken) with English (C2).

Aufgaben

• Manage a portfolio of customers across the DACH region.
• Guide the full customer journey from onboarding to renewal.
• Collaborate with cross-functional teams to ensure customer success.
• Analyze health metrics and KPIs to improve satisfaction.
• Experiment with AI tools to optimize workflows.
• Support retention and growth with proactive account management.

Kenntnisse

B2B SaaS

Customer success

German language

English (C2)

Project management

Agile / Scrum

AI & Innovation mindset

Jobbeschreibung

Meistertask in Vienna offers a German-speaking Customer Success Manager role (f/m/d) to engage with a portfolio across the DACH region, guiding customers from onboarding to renewal and driving long-term partnerships.

You bring 2+ years in B2B SaaS customer success, strong German and English (C2), strategic thinking, and a mindset for AI-enabled innovation. We value autonomy, flexible work location, and a culture of growth and ownership.