Account Manager/Austria (m/w/d)

Mitel Networks; Wien; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working time

Hybrid work model

Modern offices & home office

Modern IT equipment

Job summary

Mitel Networks is seeking a Key Account Manager (m/f/d) to own sales for strategic accounts in Austria. You will be the first contact at decision-handle level, driving business development and tailoring solutions from our portfolio.

Requirements include a university degree and 5+ years in selling complex IT or communications systems, with strong German and English skills. Hybrid work option and travel within Austria are possible.

Qualifications

• University degree and at least 5 years in selling complex IT or communication systems.
• Experience in strategic support and development of defined key accounts.
• Ability to translate complex customer requirements into solutions; strong presentation skills.

Responsibilities

• Support and strategic development of key accounts in Austria.
• Establish long-term relationships at the decision-handle level.
• Identify opportunities, manage quotations and contract negotiations.
• Position portfolio to support customer goals.
• Analyze market and competition; develop customer strategies.
• Collaborate with consulting, presales and bid management.
• Maintain CRM activities, forecasts and pipeline reporting.

Skills

Key account management

Strategic selling

Negotiation

Presentation skills

CRM experience

English communication

German language

Travel willingness

Education

University degree

Tools

CRM software

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview

As a Key Account Manager (m/f/d), you will assume comprehensive sales responsibility for strategic key accounts in Austria. You will act as the first point of contact at the decision-handle level, drive business development and design tailor-made solutions based on our innovative portfolio.

Responsibilities

• Support and strategic development of primarily state authorities and their IT service providers
• Establishing and maintaining long-term relationships at the decision-handle level
• Identifying and implementing business opportunities, managing quotation processes and contract negotiations
• Positioning the relevant portfolio to provide sustainable support for customer goals
• Analysing market and competitive situations, developing individual customer strategies and making targeted use of cross-selling potential
• Collaborating with internal specialist units such as consulting, presales and bid management
• Maintaining sales activities in CRM and regular forecast and pipeline reporting
• Developing industry-specific solution scenarios in close coordination with customer departments – including outside of IT

Requirements

• University degree (e.g. economics, IT, communication) and at least 5 years of relevant professional experience in the sale of complex IT or communication systems
• Experience in the strategic support and development of defined key accounts
• Technical affinity and the ability to translate complex customer requirements into solutions
• Customer focus, entrepreneurial thinking and confident manner
• Strong communication and presentation skills and confident negotiating skills
• Native German speaker with good to very good written and spoken English skills
• Willingness to travel within Germany and openness to hybrid working
• Willingness to undergo security screening

What You can expect from us

• An open, team-oriented corporate culture
• Structured induction with personal management sponsorship (buddy concept)
• Flexible working time models and hybrid working – modern offices and home office
• Modern IT equipment (laptop, smartphone)
• Attractive bonus model and performance-related remuneration

We are committed to fostering an inclusive workplace and ensuring equal opportunities for all applicants. We therefore explicitly encourage applications from persons with a severe disability or equivalent status.

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third-party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers.

Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights. For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications. With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.