Workplace Ambassador

JLL; Tandil; Presencial; ARS 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Online courses platform

Digital coupon platform

Wellbeing platform

Assistance program

Employee recognition program

BRG participation

Descripción de la vacante

JLL in Buenos Aires, Argentina, is seeking a Workplace Ambassador to lead front-of-house operations, including reception, mail, and events coordination, while supporting the help desk to deliver a high-end service to clients, visitors, and vendors. This on-site role reports to Facilities Management and runs Monday to Friday 9:00 am–6:00 pm under an indefinite contract.

You will manage reception and business center teams, coordinate with FM for space setups, and work with vendors on issues, cost

Formación

• Technical or University degree or equivalent experience in hospitality or corporate office settings.
• Fluent English with 1–3 years in reception, business center coordination or customer service.
• Strong customer service orientation and attention to detail.
• Ability to build relationships and work cross-functionally.
• Excellent written and verbal communication and organizational skills.
• Motivated, independent worker with flexible schedule when needed.

Responsabilidades

• Manage first line soft services: reception, mail, and events coordination.
• Lead reception and business center teams and support help desk for client service.
• Coordinate with FM team for space setup and vendor meetings.
• Support weekly/monthly building inspections and service requests within SLAs.
• Organize internal/external client events and monitor conferencing facilities.
• Handle local procurement in collaboration with regional sourcing and procurement.
• Ensure inventory supplies and oversee visitor registration and room bookings.

Conocimientos

Fluent English

Customer service

Communication

Organizational skills

Independent work

Educación

Technical or University degree

Herramientas

Meeting room booking systems

Descripción del empleo

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Workplace Ambassador at JLL in Buenos Aires, Argentina, you will be primarily responsible for managing first line soft services to the site(s) including reception, mail operations, meeting & events as well as supporting the help desk with the objective to drive a high-end customer service experience to fulfill our Client's internal and external customers, visitors and/or third-party vendors. This dynamic role requires you to lead and coordinate the reception and business center teams while closely working with the FM team to drive events requirements related to spaces set up. You will address and fulfill Client associates' inquiries in a polite and timely manner while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. Working Monday to Friday from 9:00 am to 6:00 pm on site with an indefinite-term contract, this position involves supporting weekly and monthly building inspections while pro-actively identifying opportunities to continuously drive effectiveness and efficiencies within Site Facilities operations, directly contributing to JLL's mission of delivering exceptional workplace experiences through superior customer service and facilities management excellence.

What your day-to-day will look like:

• Address and fulfill Client associates' inquiries in polite and timely manner while leading and coordinating reception and business center teams
• Work closely with FM team to drive events requirements related to spaces set up while managing regular contact and meetings with relevant vendors
• Support weekly and monthly building inspections in alignment with Site FM while supporting work orders resolution per service level agreements
• Support Travel/Visitors while interfacing with local FM team and Organization Units to gather and communicate information to reception staff
• Assist in organizing internal and external Client events while managing quality of conferencing facilities and engaging with FM team when issues arise
• Support local procurement needs working closely with regional Sourcing and Procurement team while providing coverage for Facilities Manager when required
• Ensure sufficient supplies inventory stocks availability while placing orders for re-stocking and controlling consumption trends for efficiency opportunities
• Ensure visitors comply with Client's external visitation registration system following established process and security policies while supporting meeting room bookings.

Required Qualifications:

• Technical or University degree or equivalent number of years of education and/or working experience in hospitality, Corporate Office environment or related fields
• Fluent English with one to three years of experience performing similar activities in reception, business center coordination or customer service roles
• Basic knowledge of administrative tasks with excellent attitude towards Customer Service and details orientation for analyzing and problem solving
• Demonstrated follow up skills in fast-paced changing environment with ability to apply critical thinking and identify issues for problem solvingAbility to build strong relationships and influence others while working in cross functional environment with relationship building across internal departments
• Written and verbal communication and organizational skills with ability to organize and manage multiple priorities effectively
• Must be highly motivated and able to work independently with flexible work schedule for supporting various operational requirements.

Preferred Qualifications:

• Experience with vendor management, contracting and on-boarding processes in corporate office environments
• Knowledge of meeting and conference room booking systems with understanding of different access/permissions requirements
• Background in event coordination and space setup for internal and external corporate events
• Familiarity with procurement processes and inventory management for office supplies and consumables
• Understanding of visitor registration systems and security policies in corporate environments
• Experience with facilities management support and building inspection processes.

Benefits to eligible employees include:

• Health Insurance for you and your direct dependents
• Online platform with +15,000 certified courses available for your professional development
• Digital coupon platform (discounts on retail establishments, gastronomy, gyms, education, tourism, cinemas, theaters, among others)
• Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others)
• Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance)
• Employee recognition program
• Participation in BRG (Business Resource Groups): Be part of our BRG, which promotes diversity and inclusion within JLL

Location:

Onsite – Buenos Aires, ARG

Work Schedule:

Monday to Friday, 9:00 am to 6:00 pm

JLL is an Equal Opportunity Employer committed to diversity and inclusion.