Onsite Workplace Experience Lead

JLL; Buenos Aires; Presencial; ARS 600.000 - 820.000; Jornada completa

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Descripción de la vacante

JLL in Buenos Aires, Argentina, is seeking a Workplace Ambassador to manage first-line soft services on site, lead the reception and business center teams, and support the FM team with event setup and vendor coordination.

You will drive a high-end customer service experience for clients, visitors, and internal staff while handling inquiries, organizing meetings, and supporting procurement and inventory for facilities.

Formación

• Technical or University degree or equivalent number of years of education and/or working experience in hospitality, Corporate Office environment or related fields
• Fluent English with one to three years of experience performing similar activities in reception, business center coordination or customer service roles
• Basic knowledge of administrative tasks with excellent attitude towards Customer Service and details orientation for analyzing and problem solving
• Demonstrated follow up skills in fast-paced changing environment with ability to apply critical thinking and identify issues for problem solving
• Ability to build strong relationships and influence others while working in cross functional environment with relationship building across internal departments
• Written and verbal communication and organizational skills with ability to organize and manage multiple priorities effectively
• Must be highly motivated and able to work independently with flexible work schedule for supporting various operational requirements.

Responsabilidades

• Address and fulfill Client associates' inquiries in polite and timely manner while leading and coordinating reception and business center teams
• Work closely with FM team to drive events requirements related to spaces set up while managing regular contact and meetings with relevant vendors
• Support weekly and monthly building inspections in alignment with Site FM while supporting work orders resolution per service level agreements
• Support Travel/Visitors while interfacing with local FM team and Organization Units to gather and communicate information to reception staff
• Assist in organizing internal and external Client events while managing quality of conferencing facilities and engaging with FM team when issues arise
• Support local procurement needs working closely with regional Sourcing and Procurement team while providing coverage for Facilities Manager when required
• Ensure sufficient supplies inventory stocks availability while placing orders for re-stocking and controlling consumption trends for efficiency opportunities
• Ensure visitors comply with Client's external visitation registration system following established process and security policies while supporting meeting room bookings.

Conocimientos

Customer service

Communication

Relationship building

Problem solving

Organizational skills

Independent work

Cross-functional collaboration

Educación

Technical or University degree

Descripción del empleo

JLL in Buenos Aires, Argentina, is seeking a Workplace Ambassador to manage first-line soft services on site, lead the reception and business center teams, and support the FM team with event setup and vendor coordination.

You will drive a high-end customer service experience for clients, visitors, and internal staff while handling inquiries, organizing meetings, and supporting procurement and inventory for facilities.