Workplace Ambassador

JLL; Buenos Aires; Presencial; ARS 600.000 - 820.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance for you and dependnts

Online platform with +15,000 certified

Descripción de la vacante

JLL in Buenos Aires, Argentina, is seeking a Workplace Ambassador to manage first-line soft services on site, lead the reception and business center teams, and support the FM team with event setup and vendor coordination.

You will drive a high-end customer service experience for clients, visitors, and internal staff while handling inquiries, organizing meetings, and supporting procurement and inventory for facilities.

Formación

• Technical or University degree or equivalent number of years of education and/or working experience in hospitality, Corporate Office environment or related fields
• Fluent English with one to three years of experience performing similar activities in reception, business center coordination or customer service roles
• Basic knowledge of administrative tasks with excellent attitude towards Customer Service and details orientation for analyzing and problem solving
• Demonstrated follow up skills in fast-paced changing environment with ability to apply critical thinking and identify issues for problem solving
• Ability to build strong relationships and influence others while working in cross functional environment with relationship building across internal departments
• Written and verbal communication and organizational skills with ability to organize and manage multiple priorities effectively
• Must be highly motivated and able to work independently with flexible work schedule for supporting various operational requirements.

Responsabilidades

• Address and fulfill Client associates' inquiries in polite and timely manner while leading and coordinating reception and business center teams
• Work closely with FM team to drive events requirements related to spaces set up while managing regular contact and meetings with relevant vendors
• Support weekly and monthly building inspections in alignment with Site FM while supporting work orders resolution per service level agreements
• Support Travel/Visitors while interfacing with local FM team and Organization Units to gather and communicate information to reception staff
• Assist in organizing internal and external Client events while managing quality of conferencing facilities and engaging with FM team when issues arise
• Support local procurement needs working closely with regional Sourcing and Procurement team while providing coverage for Facilities Manager when required
• Ensure sufficient supplies inventory stocks availability while placing orders for re-stocking and controlling consumption trends for efficiency opportunities
• Ensure visitors comply with Client's external visitation registration system following established process and security policies while supporting meeting room bookings.

Conocimientos

Customer service

Communication

Relationship building

Problem solving

Organizational skills

Independent work

Cross-functional collaboration

Educación

Technical or University degree

Descripción del empleo

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Workplace Ambassador at JLL in Buenos Aires, Argentina, you will be primarily responsible for managing first line soft services to the site(s) including reception, mail operations, meeting & events as well as supporting the help desk with the objective to drive a high-end customer service experience to fulfill our Client's internal and external customers, visitors and/or third-party vendors. This dynamic role requires you to lead and coordinate the reception and business center teams while closely working with the FM team to drive events requirements related to spaces set up. You will address and fulfill Client associates' inquiries in a polite and timely manner while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. Working Monday to Friday from 9:00 am to 6:00 pm on site with an indefinite-term contract, this position involves supporting weekly and monthly building inspections while pro-actively identifying opportunities to continuously drive effectiveness and efficiencies within Site Facilities operations, directly contributing to JLL's mission of delivering exceptional workplace experiences through superior customer service and facilities management excellence.

What your day-to-day will look like:

• Address and fulfill Client associates' inquiries in polite and timely manner while leading and coordinating reception and business center teams
• Work closely with FM team to drive events requirements related to spaces set up while managing regular contact and meetings with relevant vendors
• Support weekly and monthly building inspections in alignment with Site FM while supporting work orders resolution per service level agreements
• Support Travel/Visitors while interfacing with local FM team and Organization Units to gather and communicate information to reception staff
• Assist in organizing internal and external Client events while managing quality of conferencing facilities and engaging with FM team when issues arise
• Support local procurement needs working closely with regional Sourcing and Procurement team while providing coverage for Facilities Manager when required
• Ensure sufficient supplies inventory stocks availability while placing orders for re-stocking and controlling consumption trends for efficiency opportunities
• Ensure visitors comply with Client's external visitation registration system following established process and security policies while supporting meeting room bookings.

Required Qualifications:

• Technical or University degree or equivalent number of years of education and/or working experience in hospitality, Corporate Office environment or related fields
• Fluent English with one to three years of experience performing similar activities in reception, business center coordination or customer service roles
• Basic knowledge of administrative tasks with excellent attitude towards Customer Service and details orientation for analyzing and problem solving
• Demonstrated follow up skills in fast-paced changing environment with ability to apply critical thinking and identify issues for problem solving
• Ability to build strong relationships and influence others while working in cross functional environment with relationship building across internal departments
• Written and verbal communication and organizational skills with ability to organize and manage multiple priorities effectively
• Must be highly motivated and able to work independently with flexible work schedule for supporting various operational requirements.

Preferred Qualifications:

• Experience with vendor management, contracting and on-boarding processes in corporate office environments
• Knowledge of meeting and conference room booking systems with understanding of different access/permissions requirements
• Background in event coordination and space setup for internal and external corporate events
• Familiarity with procurement processes and inventory management for office supplies and consumables
• Understanding of visitor registration systems and security policies in corporate environments
• Experience with facilities management support and building inspection processes.

Location: Onsite

Work Schedule: Monday to Friday, 9:00 am to 6:00 pm

Benefits to eligible employees include:

• Health Insurance for you and your direct dependents
• Online platform with +15,000 certified courses available