Vice President - Amenity Services

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 89.322.000 - 133.982.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. is seeking a hands-on Amenity Services leader to drive day-to-day and strategic delivery at our Centro Empresarial Núñez office.

You will oversee client-facing conference centre operations, meeting space governance via EMS, and dining/F&B services, partnering with AV/tech, Security, Facilities, Catering, Events, and vendors. Role requires strong safety, data protection controls, and measurable results through KPIs, utilization, and cost discipline, with 100% onsite

Formación

• Degree in Hospitality or related field; 5-star hotel, event planning, and F&B experience.
• Proven leadership in team management, meeting planning, and customer service.
• Experience with food, beverage, and catering services.
• Strong stakeholder management, including executives and senior internal clients.
• Ability to prioritize, work under pressure, and meet deadlines.
• Strong analytical and reporting capability aligned to budget and forecasts.
• Proficient in MS Office; comfortable with EMS and ARI tools.
• Clear written and verbal communication; decisive and team-oriented.

Responsabilidades

• Lead client, conference centre, and dining operations by implementing global standards and procedures to deliver consistently high service.
• Maintain a proactive, solution-oriented approach to daily operations, prioritizing safety and security.
• Manage and resolve client feedback promptly and professionally, closing issues through to resolution.
• Own EMS room booking to ensure space availability, optimized utilization, and business continuity.
• Produce and share performance metrics (e.g., meeting space utilization, visitor statistics, sales trends) to inform decisions and improve outcomes.
• Drive KPI performance across services, ensuring excellence in menu offerings and overall program effectiveness.
• Run vendor governance through business reviews, corrective actions, renewals, and RFP support to improve dining services and offerings.
• Own budget planning and forecasting, productivity targets, and cost optimization while protecting service integrity.

Conocimientos

Leadership

Stakeholder management

Budgeting

Analytics

MS Office

Educación

Degree in Hospitality or related field

Herramientas

EMS

ARI

MS Office

Descripción del empleo

You will lead the day-to-day and strategic delivery of Amenity Services, covering client-facing conference centre operations, meeting space governance via EMS, and dining/F&B services. You will partner closely with internal stakeholders across AV/technology, Security, Facilities, Catering, Events, and third-party vendors to ensure consistent service standards, strong controls (safety, security, data protection), and measurable business results (KPIs, utilization, cost discipline). This role is 100% onsite at our Centro Empresarial Núñez office, and candidates should send their CV in English.

Job Responsibilities

Service Delivery & Client Experience

• You will lead client, conference centre, and dining operations by implementing global standards and procedures to deliver consistently high service.
• You will maintain a proactive, solution-oriented approach to daily operations, prioritizing safety and security.
• You will manage and resolve client feedback promptly and professionally, escalating and closing issues through to resolution.

Governance, Tools, and Performance Management

• You will own the EMS room booking process to ensure space availability, optimized utilization, and business continuity.
• You will produce and share performance metrics (e.g., meeting space utilization, visitor statistics, sales trends) to inform decisions and improve outcomes.
• You will drive KPI performance across services, ensuring excellence in menu offerings and overall program effectiveness.

Vendors, Budget, and Continuous Improvement

• You will run vendor governance through business reviews, corrective actions, renewals, and RFP support to improve dining services and offerings.
• You will own budget planning and forecasting, productivity targets, and cost optimization while protecting service integrity.

Required Qualifications, Capabilities and Skills.

• Degree in Hospitality or a related field; experience in 5-star hotels, event planning, and F&B environments.
• Proven leadership in team management, meeting planning, and customer service.
• Expertise in food, beverage, and catering services.
• Strong stakeholder management skills, including engagement with executives and senior internal clients.
• Demonstrated ability to prioritize work, execute under pressure, and meet deadlines in a fast-paced environment.
• Strong analytical and reporting capability, including producing financial reports aligned to budget and forecasts.
• Proficiency in MS Office; comfortable adopting and operating within structured tools and processes (e.g., EMS, ARI).
• Clear written and verbal communication; decisive, team-oriented, and strong problem-solving skills.