US Tax & Accounting Troubleshooter (Level 2 Expert)

OpsArmy Careers; Buenos Aires; Remote; ARS 85,135,000 - 116,094,000; Full time

Job summary

OpsArmy Careers seeks an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll. This role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and can navigate evolving workflows in a fast-paced environment, including proprietary platforms

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Strong English written and verbal communication.
• Ability to investigate and resolve complex issues independently.
• Experience with tax notices, payroll, and tax filings.

Responsibilities

• Provide specialized Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

US tax knowledge

Accounting experience

English communication

Analytical thinking

Problem solving

Education

Bachelor's degree in Accounting

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Job description

OpsArmy Careers seeks an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll. This role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and can navigate evolving workflows in a fast-paced environment, including proprietary platforms