US Tax & Accounting Support Specialist - Level 2

OpsArmy Careers; Tandil; Remote; ARS 80,492,000 - 117,642,000; Full time

Job summary

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex inquiries related to US accounting, tax, bookkeeping, and payroll. The ideal candidate brings strong accounting and tax expertise, excellent communication skills, and the ability to investigate and resolve issues independently.

The role requires genuine technical accounting judgment beyond scripted responses, with coverage to align with US business hours and ET, including overlapping

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing financial support.
• Excellent written and verbal English communication.
• Analytical, troubleshooting, documentation and independent problem-solving skills.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists as needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Level 2 support

US accounting

Tax

Bookkeeping

Payroll

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Job description

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex inquiries related to US accounting, tax, bookkeeping, and payroll. The ideal candidate brings strong accounting and tax expertise, excellent communication skills, and the ability to investigate and resolve issues independently.

The role requires genuine technical accounting judgment beyond scripted responses, with coverage to align with US business hours and ET, including overlapping