US Tax & Accounting Resolution Specialist

OpsArmy Careers; Tandil; Remote; ARS 46,837,000 - 80,900,000; Full time

Job summary

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll. The role requires genuine technical accounting judgment, not just scripted responses, with the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and can work with proprietary platforms and AI-assisted workflows in a

Qualifications

• Professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Ability to explain complex accounting and tax topics to nontechnical customers.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.

Skills

Accounting experience

US accounting

English fluency

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Education

CPA preferred

EA certification desirable

Tools

Zendesk

QuickBooks

Excel/Sheets

Slack

Job description

Opsarmy is seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll. The role requires genuine technical accounting judgment, not just scripted responses, with the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and can work with proprietary platforms and AI-assisted workflows in a