US Tax & Accounting Support Specialist - Level 2 (Remote)

Oneseven Technology (Formerly 17 Web Dev); Buenos Aires; Remote; ARS 900,000 - 1,300,000; Full time

Job summary

Oneseven Technology (Formerly 17 Web Dev) seeks an experienced Level 2 Tax & Accounting Support Specialist for remote work in Argentina. You will handle complex US accounting, tax, bookkeeping, and payroll inquiries with strong technical accounting judgment.

The role requires independent investigation, clear communication, and the ability to adapt to evolving workflows and proprietary platforms. US tax experience is highly valued.

Qualifications

• Demonstrated professional accounting experience with exposure to US accounting and taxation.
• Strong bookkeeping, tax return review, reconciliations, payroll and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing support.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Comfortable in a fast-paced, tech-driven environment with evolving workflows.
• Willingness to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, and processing issues.
• Communicate findings clearly via Zendesk, email, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and propose workflow/knowledge resource improvements.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US accounting

Tax

Payroll

Bookkeeping

Reconciliations

Financial reporting

English communication

Analytical skills

Independent problem-solving

Education

CPA

EA certification

Big Four background

US taxation knowledge

Tools

QuickBooks

Microsoft Excel

Google Sheets

Zendesk

Slack

Tax software

Job description

Oneseven Technology (Formerly 17 Web Dev) seeks an experienced Level 2 Tax & Accounting Support Specialist for remote work in Argentina. You will handle complex US accounting, tax, bookkeeping, and payroll inquiries with strong technical accounting judgment.

The role requires independent investigation, clear communication, and the ability to adapt to evolving workflows and proprietary platforms. US tax experience is highly valued.