Remote US Tax & Accounting Expert (Level 2)

Delver Agents Llc; Buenos Aires; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

U.S. Firm in Argentina seeks a remote Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires deep accounting judgment and the ability to resolve escalated issues with minimal guidance.

Responsibilities include reviewing reconciliations, assisting with tax notices, and supporting payroll questions, all while adapting to evolving workflows and proprietary AI-assisted systems. ET hours align with US business hours.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return reviews, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing support.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Comfortable in a fast-paced tech environment with evolving workflows.

Responsibilities

• Provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and reconciliations.
• Assist with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing, and troubleshooting.
• Communicate technical findings via Zendesk, email-style tickets, and phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn proprietary platforms and AI-assisted workflows.

Skills

US accounting

Tax experience

English communication

Analytical skills

Problem solving

Bookkeeping

Education

Bachelor's degree in Accounting/Finance

CPA certification

EA certification

Tools

QuickBooks

Microsoft Excel

Zendesk

Slack

Job description

U.S. Firm in Argentina seeks a remote Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires deep accounting judgment and the ability to resolve escalated issues with minimal guidance.

Responsibilities include reviewing reconciliations, assisting with tax notices, and supporting payroll questions, all while adapting to evolving workflows and proprietary AI-assisted systems. ET hours align with US business hours.