Two-Brand AI Support Operations Lead

Zenit Corp; Argentina; Presencial; ARS 24.448.000 - 29.880.000; Jornada completa

Descripción de la vacante

Zenit Corp in Argentina seeks an experienced Head of Customer Support to own support operations across two DTC brands. You will oversee AI agents, define policies, route cases, and ensure empathetic customer experiences while maintaining financial judgment.

You will investigate complex exceptions, manage chargebacks, refunds and replacements end-to-end, and continuously improve knowledge bases, SOPs, and decision rules. Strong English communication and organized leadership are essential.

Formación

• Proven ability to own a customer support function and set priorities.
• Excellent written and verbal communication in English (C1/C2).
• Strong analytical mindset and conflict-resolution skills.

Responsabilidades

• Own two-brand operations and routing; define agent scopes and escalation criteria.
• Investigate complex cases beyond existing procedures; review order history and related data; document decisions.

Conocimientos

C1/C2 English

Ownership

Analytical

Conflict-resolution

Herramientas

Shopify

Intercom

Zendesk

Descripción del empleo

Zenit Corp in Argentina seeks an experienced Head of Customer Support to own support operations across two DTC brands. You will oversee AI agents, define policies, route cases, and ensure empathetic customer experiences while maintaining financial judgment.

You will investigate complex exceptions, manage chargebacks, refunds and replacements end-to-end, and continuously improve knowledge bases, SOPs, and decision rules. Strong English communication and organized leadership are essential.