Proactive Customer Care Analyst - Case Ownership

BYD Argentina; Buenos Aires; Presencial; ARS 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

BYD Argentina is seeking a proactive Customer Service Junior Analyst to join the Customer Service / After-Sales team. This hands-on, operational role manages customer interactions across multiple channels, creates and manages cases from initial contact through resolution.

The ideal candidate will have 1–3 years in customer service, intermediate Excel, and experience with CRM/ticketing systems, delivering clear, timely updates and strong follow-up throughout the process.

Formación

• Bachelor’s degree (Business, Engineering, Communications or related) or currently pursuing a degree in these fields.
• 1–3 years of experience in Customer Service or similar roles is desirable.
• Excellent written and verbal communication skills.
• Intermediate Excel knowledge.

Responsabilidades

• Handle customer inquiries, complaints and claims through inbound and outbound phone calls, WhatsApp, emails, social media and web forms.
• Create, classify, document and continually update tickets and customer cases in CRM/internal systems.
• Take ownership of assigned cases and ensure follow-up until resolution across multiple areas.

Conocimientos

Customer service

Organization

Attention to detail

Communication

Excel (intermediate)

CRM familiarity

Ticketing systems

Case management

Educación

Bachelor’s degree or pursuing

Herramientas

CRM

Ticketing systems

Excel

Descripción del empleo

BYD Argentina is seeking a proactive Customer Service Junior Analyst to join the Customer Service / After-Sales team. This hands-on, operational role manages customer interactions across multiple channels, creates and manages cases from initial contact through resolution.

The ideal candidate will have 1–3 years in customer service, intermediate Excel, and experience with CRM/ticketing systems, delivering clear, timely updates and strong follow-up throughout the process.