Ticket Management Specialist

NCR Atleos Corporation; Argentina; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

NCR Atleos is seeking a detail‑oriented Ticket Management Jr Analyst to support daily service delivery, coordinating requests, tracking activities, and documenting information. This role interfaces with field teams, customers, and internal stakeholders to maintain smooth operations and adhere to SLAs.

The ideal candidate is organized, customer‑focused, and comfortable working in a fast‑paced environment while following defined processes and service commitments.

Formación

• 0-2 years of experience in operations, coordination, customer service, administration, logistics, or a related field.
• Strong organizational and multitasking skills.
• Excellent attention to detail.
• Good written and verbal communication skills.
• Basic to intermediate Microsoft Office skills, especially Excel and Outlook.
• Ability to work independently while collaborating with cross‑functional teams.

Responsabilidades

• Create and maintain service requests in internal systems.
• Ensure service requests contain accurate information, including appointment details and customer information.
• Track service progress and monitor SLA compliance.
• Generate and update operational tickets as required.
• Coordinate service appointments with field teams and internal stakeholders.
• Monitor scheduled activities and provide follow‑up when needed.
• Assist in identifying and communicating potential service delays or issues.
• Review customer communications and process access‑related requests.
• Maintain and update access records and supporting documentation.
• Collect, organize, and manage required customer documentation.
• Ensure records are maintained within defined timelines.
• Communicate appointment details and service updates to customers and internal teams.
• Create and maintain collaboration channels for cases and escalations.
• Provide timely updates regarding operational activities and service progress.
• Support effective communication between field service, engineering, and customer teams.
• Assist in monitoring field service activities and escalations.
• Coordinate with internal teams to resolve operational challenges.
• Participate in discussions related to high‑priority service cases.

Conocimientos

Operations coordination

Customer service

Documentation

Multitasking

Communication

Problem-solving

Herramientas

Excel

Outlook

Descripción del empleo

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary

We are looking for a detail-oriented and proactive Ticket Management Jr Analyst to support daily service delivery activities and ensure smooth communication between field teams, customers, and internal stakeholders. This role is responsible for coordinating service requests, tracking operational activities, maintaining accurate documentation, and supporting the execution of field service operations. The ideal candidate is organized, customer-focused, able to manage multiple priorities, and comfortable working in a fast-paced environment while following established processes and service level commitments.

Key Responsibilities

Service Request Coordination

• Create and maintain service requests in internal systems.
• Ensure service requests contain accurate information, including appointment details, service requirements, and customer information.
• Track service progress and support SLA compliance monitoring.
• Generate and update operational tickets as required.

Operational Support

• Coordinate service appointments with field teams and internal stakeholders.
• Monitor scheduled activities and provide follow‑up when needed.
• Support daily operational processes to ensure timely service delivery.
• Assist in identifying and communicating potential service delays or issues.

Access and Documentation Management

• Review customer communications and process access‑related requests.
• Maintain and update access records and supporting documentation.
• Collect, organize, and manage required customer documentation.
• Ensure operational records are accurately maintained within established timelines.

Communication & Stakeholder Coordination

• Communicate appointment details and service updates to customers and internal teams.
• Create and maintain collaboration channels for operational cases and escalations.
• Provide timely updates regarding operational activities and service progress.
• Support effective communication between field service, engineering, and customer teams.

Escalation Support

• Assist in monitoring field service activities and scheduled appointments.
• Support escalation processes for service‑impacting situations.
• Coordinate with internal teams to help resolve operational challenges.
• Participate in discussions related to high‑priority service cases when required.

Administrative & Process Support

• Support operational processes related to parts management, documentation, and system updates.
• Assist with requests, follow‑ups, and coordination activities related to service delivery.
• Ensure compliance with defined operational procedures and standards.
• Contribute to continuous improvement initiatives within the operations team.

Qualifications

• 0-2 years of experience in operations, coordination, customer service, administration, logistics, or a related field.
• Strong organizational and multitasking skills.
• Excellent attention to detail.
• Good written and verbal communication skills.
• Basic to intermediate Microsoft Office skills, especially Excel and Outlook.
• Ability to work independently while collaborating with cross‑functional teams.
• Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution.

We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking.

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.