Junior Service Operations Coordinator

NCR Atleos; Buenos Aires; Presencial; ARS 400.000 - 560.000; Jornada completa

Descripción de la vacante

NCR Atleos, headquartered in Atlanta, is seeking a detail-oriented Ticket Management Jr Analyst to support daily service delivery and ensure smooth communication between field teams, customers, and internal stakeholders. The role focuses on coordinating service requests, tracking activities, and maintaining documentation in a fast-paced environment.

The ideal candidate is organized, customer-focused, and able to manage multiple priorities while following established processes and SLAs.

Formación

• 0–2 years of experience in operations, coordination, customer service, administration, logistics or related field.
• Strong organizational and multitasking skills.
• Excellent attention to detail.
• Good written and verbal communication skills.
• Basic to intermediate Microsoft Office skills, especially Excel and Outlook.
• Ability to work independently while collaborating with cross-functional teams.

Responsabilidades

• Coordinate service requests and maintain accuracy of information.
• Track progress and monitor SLA compliance.
• Coordinate service appointments with field teams and stakeholders.
• Manage access records and required documentation.
• Communicate updates to customers and internal teams.
• Assist in escalation processes for high-priority cases.
• Support administrative processes and continuous improvement initiatives.

Conocimientos

Attention to detail

Communication skills

Multitasking

Independent work

Herramientas

Excel

Outlook

Descripción del empleo

NCR Atleos, headquartered in Atlanta, is seeking a detail-oriented Ticket Management Jr Analyst to support daily service delivery and ensure smooth communication between field teams, customers, and internal stakeholders. The role focuses on coordinating service requests, tracking activities, and maintaining documentation in a fast-paced environment.

The ideal candidate is organized, customer-focused, and able to manage multiple priorities while following established processes and SLAs.