Technology Service Engineer (BA)

TransPerfect; Municipio de Esquel; Presencial; ARS 800.000 - 1.600.000; Jornada completa

Descripción de la vacante

TransPerfect’s GlobalLink Technology Services Engineering team delivers technical assistance to customers and internal teams for the GlobalLink suite of products. You will build deep understanding of GlobalLink technologies and handle user queries via the ticketing system.

The role emphasizes strong English communication, Windows troubleshooting, collaboration with developers, and documentation of issues for future reference.

Formación

• Excellent oral and written communication in English.
• Ability to promptly answer support-related emails, calls and other communications.
• Strong Windows skills and familiarity with troubleshooting.
• Excellent interpersonal skills and team orientation.
• Ability to follow procedures to meet deadlines; self-motivated and organized.
• Ability to self-learn new technologies from documentation, eLearning, and simulations.
• Bachelor’s Degree in Computer Sciences or equivalent professional experience.
• Experience with technical support and bug reporting tools, identifying and tracking issues.

Responsabilidades

• Build advanced understanding of GlobalLink technologies.
• Monitor and respond to user queries via the ticketing system.
• Troubleshoot technical issues related to GlobalLink products.
• Manage and generate licenses for some GlobalLink applications.
• Collaborate with development teams and product owners; report bugs and track issues in the ticketing system.
• Document issues internally for future reference using existing templates.
• Post and maintain information related to GlobalLink, customer requirements, or support procedures on the Intranet.
• Train and guide less experienced colleagues on GlobalLink and other applications.
• Assist in creating training materials for new and existing software and procedures.
• Complete all other tasks assigned by the manager/supervisor.

Conocimientos

English communication

Windows proficiency

Team collaboration

Self-motivation

Learning new technologies

Documentation

Procedures & deadlines

Educación

Bachelor's Degree in Computer Sciences

Herramientas

Bug tracking tools

Descripción del empleo

Who We Are

The GlobalLink Technology Services Engineering team provides TransPerfect’s customers and internal teams with excellent technical assistance on the GlobalLink suite of products.

What You Will Be Doing

• Build advanced understanding of GlobalLink technologies
• Monitor and respond to user queries via the ticketing system
• Troubleshoot technical issues related to GlobalLink products
• Manage and generate licenses for some GlobalLink applications
• Work in collaboration with our development team and product owners reporting bugs and tracking issues in the ticketing platform
• Document issues internally for future reference using existing templates
• Post and maintain information related to GlobalLink, customer requirements, or support procedures on the Intranet
• Train and guide less experienced colleagues on GlobalLink and other applications
• Assist in creating training materials for new and existing software and procedures
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Required Skills and Experience

• Excellent oral and written communication skills in English
• Ability to promptly answer support-related email, phone calls and other electronic communications
• Excellent skills with Windows
• Interpersonal skills, enjoys working with people and being part of a team
• Ability to follow procedures to meet deadlinesSelf-motivated, detail-oriented and organized
• Ability to self-learn new technologies and skills based on documentation, eLearning, and simulated test scenarios
• Bachelor´s Degree in Computer Sciences or equivalent professional experience in a similar position
• Experience in technical support and bug reporting tools, identifying, documenting and tracking support issues