IT Customer Service Advisor - Associate

ExxonMobil; Municipio de Esquel; Presencial; ARS 62.935.000 - 104.891.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive health coverage

Flexible working hours

3-week vacation up to 5 years of good/

Online training tools

Gym discounts and activities

Ergonomic program

Free vaccination campaigns

Medical assistance in offices

Maternity room facilities

Among others

Descripción de la vacante

Exxon Mobil's Global Business Center in Buenos Aires seeks a Customer Solutions Analyst to deliver reliable IT services and enterprise solutions across the site. The role partners with local and global IT teams, vendors, and business stakeholders to drive project delivery, improve end-user experience, and strengthen technology controls while ensuring security and cost efficiency.

Based in Buenos Aires, you will contribute to strategic initiatives, cyber resilience, and continuous service

Formación

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• 2+ years of IT infrastructure, customer-facing IT support, technology operations, or related roles.
• Experience supporting enterprise workplace technologies, infrastructure services, and end-user environments.
• Understanding of networking, server, storage, connectivity, and collaboration technologies.
• Experience coordinating technical projects and working with multiple stakeholders across business and IT organizations.
• Strong customer service orientation and relationship management skills.
• Experience working with vendors, service providers, and cross-functional teams.
• Strong problem-solving, communication, and organizational skills.
• Ability to balance operational support activities with project delivery responsibilities.
• Good English communication skills (written and spoken).

Responsabilidades

• Provide Level 2 support for infrastructure and workplace technologies, including network connectivity, servers, storage, audio-visual systems, conference room technologies, and end-user services
• Build and maintain strong relationships with business customers, local affiliates, joint ventures, and IT service providers
• Support the planning, coordination, and execution of local and global IT projects, ensuring alignment with business priorities and enterprise standards
• Drive technology adoption through user engagement, communication, and training activities
• Act as a point of escalation for incidents and service issues, participating in problem management, change management, root cause analysis, and SWAT activities when required
• Collaborate with managed service providers and vendors to improve service quality, operational efficiency, and customer experience
• Manage procurement activities related to IT equipment, mobile devices, and site technology requirements
• Support governance and compliance activities, including IT controls reviews, access management, and audit-related processes
• Lead and support business continuity, disaster recovery, and CyberBCP testing activities to strengthen site resiliency
• Promote cybersecurity awareness and serve as a local Cyber Champion, advocating for secure technology practices
• Partner with regional and global technology teams to identify opportunities for process improvements and continuous service enhancement
• Participate in leadership and stakeholder engagement forums to communicate project progress, gather feedback, and improve user experience
• Maintain awareness of enterprise technology strategies and emerging solutions, helping connect business needs with available capabilities

Descripción del empleo

More About Us

Our Global Business Center (GBC) in Buenos Aires was established in 2004 and our diverse and multinational workforce of more than 2800 colleagues have been powering ExxonMobil’s global businesses ever since. We are proud to be part of an inclusive, safe, and vibrant work environment.

More About Us

Our Global Business Center (GBC) in Buenos Aires was established in 2004 and our diverse and multinational workforce of more than 2800 colleagues have been powering ExxonMobil’s global businesses ever since. We are proud to be part of an inclusive, safe, and vibrant work environment.

The IT department is seeking new candidates to its dynamic team. The department provides support worldwide to the Organizations all along the value chain from exploration through site development to production.

What role you will play in our team

As a Customer Solutions Analyst, you will serve as a key technology partner for business customers, ensuring the effective delivery of IT services, technical solutions, and operational improvements that enable business success.

You will work closely with local and global IT teams, managed service providers, vendors, and business stakeholders to support infrastructure services, technology adoption, project delivery, and end-user experience. This role offers exposure across multiple technology domains including infrastructure, applications, business analysis, project coordination, and process improvement.

Based in Buenos Aires, you will contribute to delivering reliable, secure, and cost-effective technology solutions while supporting strategic initiatives, business continuity, and cybersecurity programs across the site.

What you will do

• Provide Level 2 support for infrastructure and workplace technologies, including network connectivity, servers, storage, audio-visual systems, conference room technologies, and end-user services
• Build and maintain strong relationships with business customers, local affiliates, joint ventures, and IT service providers
• Support the planning, coordination, and execution of local and global IT projects, ensuring alignment with business priorities and enterprise standards
• Drive technology adoption through user engagement, communication, and training activities
• Act as a point of escalation for incidents and service issues, participating in problem management, change management, root cause analysis, and SWAT activities when required
• Collaborate with managed service providers and vendors to improve service quality, operational efficiency, and customer experience
• Manage procurement activities related to IT equipment, mobile devices, and site technology requirements
• Support governance and compliance activities, including IT controls reviews, access management, and audit-related processes
• Lead and support business continuity, disaster recovery, and CyberBCP testing activities to strengthen site resiliency
• Promote cybersecurity awareness and serve as a local Cyber Champion, advocating for secure technology practices
• Partner with regional and global technology teams to identify opportunities for process improvements and continuous service enhancement
• Participate in leadership and stakeholder engagement forums to communicate project progress, gather feedback, and improve user experience
• Maintain awareness of enterprise technology strategies and emerging solutions, helping connect business needs with available capabilities

About You

Must Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field
• 2+ years of experience in IT infrastructure, customer-facing IT support, technology operations, or related roles
• Experience supporting enterprise workplace technologies, infrastructure services, and end-user environments
• Understanding of networking, server, storage, connectivity, and collaboration technologies
• Experience coordinating technical projects and working with multiple stakeholders across business and IT organizations
• Strong customer service orientation and relationship management skills
• Experience working with vendors, service providers, and cross-functional teams
• Strong problem-solving, communication, and organizational skills
• Ability to balance operational support activities with project delivery responsibilities
• Good English communication skills (written and spoken)

Nice to have

• Experience with business continuity, disaster recovery, or cyber resilience programs
• Knowledge of IT governance, controls, compliance, or audit processes
• Experience working with global IT organizations and managed service providers
• Familiarity with Agile methodologies and continuous improvement practices
• Experience supporting conferencing, AV, and collaboration technologies
• Understanding of IT service management processes (Incident, Problem, Change Management)
• Exposure to cloud technologies and modern digital workplace solutions

The level and seniority for this position will be determined based on the candidate’s experience and skills. We welcome candidates with different experience levels who are passionate about delivering technology solutions and exceptional customer experiences.

Your Benefits

• Competitive health coverage
• Flexible working hours
• 3-week vacation up to 5 years of service plus 1 personal day
• Online training tools
• Gym discounts and activities for sport and general well-being
• A solid ergonomic program
• Free vaccination campaigns
• Medical assistance available in the offices
• Equipped maternity rooms
• Among others

More information on our Company’s benefits can be found here.

Please note benefits may be changed from time to time without notice, subject to applicable law.

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Corporate Separateness Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Functional Skills

Infrastructure - Operating Systems

Network - Infrastructure

Cloud Computing