Client-Focused Technical Support Specialist

Teladoc Health, Inc.; Argentina; Presencial; ARS 450.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive benefits program

Descripción de la vacante

Teladoc Health, Inc. is seeking a TAC Agent to provide friendly, world-class customer support and solve problems under the guidance of the TAC Manager. You will help clients by phone, triage issues, and document efficiencies.

Ideal candidates have 2+ years of SaaS support experience, excellent English, and the ability to explain technical concepts to diverse audiences. You will help reduce support load by creating FAQs and training materials.

Formación

• 2+ years of experience in a client-facing customer support role, preferably in supporting SaaS solutions.
• Excellent verbal and written English communication skills.
• High competency in communicating complex technical issues to both technical and non-technical audiences via all support channels.
• Experience with documenting tickets and adhering to SLAs.

Responsabilidades

• Provide excellent client support via phone.
• Triage patient concerns and direct those for diagnosis and resolution.
• Document and update tickets in Salesforce and Team Support platform within the SLA.
• Write online support materials (FAQs and KBs) to reduce support load and improve adoption.
• Mentor TAC Specialists and contribute to content.

Conocimientos

Customer support

English communication

SaaS experience

Time management

Educación

Bachelor's degree

Herramientas

Salesforce

CRM tools

Descripción del empleo

Teladoc Health, Inc. is seeking a TAC Agent to provide friendly, world-class customer support and solve problems under the guidance of the TAC Manager. You will help clients by phone, triage issues, and document efficiencies.

Ideal candidates have 2+ years of SaaS support experience, excellent English, and the ability to explain technical concepts to diverse audiences. You will help reduce support load by creating FAQs and training materials.