Strategic Network Infrastructure Lead & Mentor

Testing Site - JPMC; Buenos Aires; On-site; ARS 1,800,000 - 3,200,000; Full time

Job summary

Testing Site - JPMC is seeking a senior network lead to serve as the primary technical guide for the Network Enhanced Support Team (NEST). You will mentor engineers, tackle complex troubleshooting, and act as the escalation owner for issues lacking runbooks.

The role also focuses on reporting and stakeholder communications with a mindset of continuous process improvement. You will influence architecture decisions, oversee SD-WAN and multi-vendor environments (Cisco/Juniper/FortiNet), and drive

Qualifications

• BS/BA degree or equivalent experience.
• 5+ years of related production network support lead experience in a lead role.
• Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices.
• Broad support experience, including understanding of Cisco, Juniper, and Fortinet systems.
• Understanding of SD-WAN networking.
• Proven ability to manage multiple efforts, addressing issues in a timely manner ensuring least impact on timeline and overall risk; organized, structured work style.
• Excellent communication skills, plus proven relationship building abilities.
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward.
• Demonstrated initiative and creativity to ensure successful and timely execution - strategic thinker with proven analytical ability.
• Ability to resolve new issues and develop documentation or processes to enable others to address similar problems in the future.
• Familiarity with JPMorgan Chase & Co. policies preferred, as well as retail branch technology and systems

Responsibilities

• Primary technical lead for the Network Enhanced Support Team (NEST), which includes being responsible for technical guidance, mentoring, and complex troubleshooting
• Primary escalation point for issues without existing runbooks or processes
• Develop and manage consistent reporting, working effectively at all levels and providing progress communications to stakeholders on a regular basis
• Drive continuous improvement by establishing best practices and innovating approaches to program and project management

Skills

Network leadership

Troubleshooting

Mentoring

SD-WAN

Cisco/Juniper/FortiNet

Communication

Education

BS/BA degree

Job description

Testing Site - JPMC is seeking a senior network lead to serve as the primary technical guide for the Network Enhanced Support Team (NEST). You will mentor engineers, tackle complex troubleshooting, and act as the escalation owner for issues lacking runbooks.

The role also focuses on reporting and stakeholder communications with a mindset of continuous process improvement. You will influence architecture decisions, oversee SD-WAN and multi-vendor environments (Cisco/Juniper/FortiNet), and drive