Strategic Logistics Account Manager

Priority1; Argentina; Sur place; ARS 61 339 000 - 74 970 000; Plein temps

Avantages offerts par ce poste

Medical Insurance with premiums paid

Dental Insurance 100% paid forEmployee

Vision Insurance

HSA with Employer Contributions

Life Insurance

Short Term Disability

Long Term Disability

401(k) Plan

Profit Sharing 15% typical

Paid Holidays and PTO

Cancer, Critical Illness, and Accident

Résumé du poste

Priority-1, Inc. is seeking a Customer Success Manager to manage relationships with an existing book of customers in freight transportation.

The role emphasizes servicing, support, and acting as a liaison between customers and Priority1 teams to drive satisfaction and retention. The successful candidate will conduct proactive meetings, identify revenue opportunities, and guide strategic plans for accounts, while leveraging CRM tools to monitor trends and report progress to leadership.

Qualifications

• 1+ year of logistics experience preferred.
• Bachelor’s Degree Preferred.
• Naturally enthusiastic and energetic.
• Determined to be part of a winning team.
• A burning desire to be successful.

Responsabilités

• Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction.
• Conduct proactive customer meetings to understand Priority1’s services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threats.
• Manage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functions.
• Evaluate existing customers’ needs and identify and execute on additional sales opportunities through multiple service offerings.
• Make high–level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams.
• Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams’ execution of account decisions.
• Consult with customers with a goal to enhance efficiency in their freight transportation processes.
• Effectively communicate account status with leadership in a timely manner.
• Oversee account process and details in Priority1’s Customer Relationship Management (CRM) system.
• Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions.
• Develop new customer relationships.
• Work independently with minimal supervision from leadership.

Connaissances

Customer relationships

CRM systems

Account management

Communication

Formation

Bachelor’s degree

Outils

CRM software

Description du poste

Priority-1, Inc. is seeking a Customer Success Manager to manage relationships with an existing book of customers in freight transportation.

The role emphasizes servicing, support, and acting as a liaison between customers and Priority1 teams to drive satisfaction and retention. The successful candidate will conduct proactive meetings, identify revenue opportunities, and guide strategic plans for accounts, while leveraging CRM tools to monitor trends and report progress to leadership.