Strategic Customer Success Manager, Marketing Cloud

127 Salesforce Argentina S.R.L.

Buenos Aires

Hybrid

ARS 1,000,000 - 1,600,000

Full time

10 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to serve as the primary contact for its largest Core and Marketing Cloud accounts. You will partner with a small number of assigned customers, focusing on aligning their business goals with the Salesforce platform to maximize value and platform health.

As a trusted advisor, you will translate complex technical needs into business terms, manage stakeholder relationships with IT and business leaders, and collaborate with partners and ISVs to

Qualifications

5+ years in Technical Customer Success, SaaS, or related leadership roles.
2+ years of Salesforce ecosystem experience, esp. Sales/Service/Marketing Cloud.
Excellent communication and presentation skills at executive levels.
Able to translate business needs into technical features.
Experience leading cross-functional teams.
Flexible schedule with 3 days in-office.

Responsibilities

Coordinate Signature Success services catalog for your customers.
Provide proactive Salesforce feature guidance.
Advise on adoption of new Salesforce releases and risks.
Communicate value of Signature Success.
Ensure collaborators understand value to renew services.
Advocate for customers during triage and high-severity incidents.

Skills

Customer Success

SaaS knowledge

Technical communication

Cross-functional collaboration

Account management

Job description

As a trusted advisor, you will translate complex technical needs into business terms, manage stakeholder relationships with IT and business leaders, and collaborate with partners and ISVs to

Get your free, confidential resume review.

or drag and drop your file here.