Solutions Engineer: Driving Customer Success & Adoption

Visa Hunt; Argentina; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Corva is seeking a Solutions Engineer to guide customers through onboarding and adoption of our energy platform. You will collaborate with Operations, Engineering, and Development as the trusted contact across the customer lifecycle.

You are self-motivated, with a passion for quality and customer happiness, and you will help customers translate their needs into effective solutions, training and ongoing support.

Formación

• Excellent written and verbal communication in English and Spanish.
• Strong technical and customer service skills.
• Experience in oil and gas; travel up to 30% domestically and internationally.

Responsabilidades

• Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
• Work closely with our customers to understand how they work, their challenges, and translate their requirements.
• Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
• Develop and maintain timelines and project documentation for onboarding phases.
• Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
• Facilitate training workshops with our Engineering team.
• Contribute customer success assets including case studies, app manuals, or training material.
• Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
• Track and solve all problems that the customer is having with the software.
• Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.

Conocimientos

Bilingual English and Spanish

Technical and customer service skills

Team collaboration

Leadership skills

Oil and gas experience

Analytical thinking

Training others

Herramientas

Intercom

Microsoft Office

Descripción del empleo

Corva is seeking a Solutions Engineer to guide customers through onboarding and adoption of our energy platform. You will collaborate with Operations, Engineering, and Development as the trusted contact across the customer lifecycle.

You are self-motivated, with a passion for quality and customer happiness, and you will help customers translate their needs into effective solutions, training and ongoing support.