Solutions Engineer - Completions (LATAM)

Visa Hunt; Argentina; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Corva is seeking a Solutions Engineer to guide customers through onboarding and adoption of our energy platform. You will collaborate with Operations, Engineering, and Development as the trusted contact across the customer lifecycle.

You are self-motivated, with a passion for quality and customer happiness, and you will help customers translate their needs into effective solutions, training and ongoing support.

Formación

• Excellent written and verbal communication in English and Spanish.
• Strong technical and customer service skills.
• Experience in oil and gas; travel up to 30% domestically and internationally.

Responsabilidades

• Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
• Work closely with our customers to understand how they work, their challenges, and translate their requirements.
• Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
• Develop and maintain timelines and project documentation for onboarding phases.
• Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
• Facilitate training workshops with our Engineering team.
• Contribute customer success assets including case studies, app manuals, or training material.
• Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
• Track and solve all problems that the customer is having with the software.
• Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.

Conocimientos

Bilingual English and Spanish

Technical and customer service skills

Team collaboration

Leadership skills

Oil and gas experience

Analytical thinking

Training others

Herramientas

Intercom

Microsoft Office

Descripción del empleo

About Corva

Corva has built a first-of-its-kind energy app store on a bedrock of best-in-class technologies, data pipelines, and a secure and scalable architecture. Our energy solutions solve today's toughest well delivery challenges, from well design through drillout. The ever-evolving platform is not only future-proof for digitizing operations but is your toolkit to accelerate sustainability and energy transition goals. Our platform is built for speed and reliability and delivers unmatched features and capabilities.

Corva is powering worldwide innovation by driving efficiency, productivity, and profitability with our innovative energy solutions.

Mission

Corva's mission is to accelerate the future of energy.

Values

Boldness

Extreme Ownership

Full Transparency

Bias Action

Radical Candor

Rapid Iteration

Uncompromising Quality

High Agency

About the role

The Solutions Engineer guides customers, ensuring they implement Corva solutions successfully, adopt it widely, and continuously gain value from our products and services. They work closely with Operations, Engineering, and Development to serve as the trust point of contact across the customer lifecycle, onboarding, and adoption. The SE is self-motivated and passionate about ensuring quality and customer happiness. The Solutions Engineer reports to the Solutions Engineering Lead.

What you'll do

• Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
• Work closely with our customers to understand how they work, their challenges, and translate their requirements.
• Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
• Develop and maintain timelines and project documentation for onboarding phases.
• Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
• Facilitate training workshops with our Engineering team.
• Contribute customer success assets including case studies, app manuals, or training material.
• Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
• Track and solve all problems that the customer is having with the software.
• Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.

Qualifications

• Excellent written and verbal communication skills in English and Spanish
• Strong technical and customer service skills
• Ability to work well with teams effectively
• Thorough knowledge of navigating modern websites
• Skills in Microsoft Office suite
• Analytical thinking skills
• Ability to train others
• Experience in oil and gas
• Leadership skills
• Travel domestically and internationally up to 30% of the time

Originally posted on Himalayas