Guest Services Officer

Royal Caribbean Group; Córdoba; Presencial; ARS 42.519.000 - 71.432.000; Jornada completa

Descripción de la vacante

Royal Caribbean International seeks a Guest Services Officer to deliver exceptional guest experiences onboard ships. You will greet guests, process cash and guest accounts, and resolve issues with a proactive, friendly approach.

The role requires at least one year of customer contact experience, cash handling, and fluency in English; additional languages are a plus. You must be able to operate basic office equipment and participate in safety drills as required.

Formación

• Minimum one-year experience in a customer contact position within the hotel, cruise, or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact with guests in a professional and positive manner.

Responsabilidades

• Greets guests promptly with a friendly welcome and understands requests in detail.
• Provides cash and guest account services at the Guest Services desk.
• Resolves guest issues with exemplary problem-resolution skills.

Conocimientos

Customer service

Cash handling

English fluency

Office equipment

Descripción del empleo

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

The Guest Services Officer will be responsible for 'Delivering the Wow' while demonstrating exemplary problem resolution skills to our guests at all times.

Career snapshot

• Plays a key role in being the first impression for the brand and our guests
• Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail
• Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service
• Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler's checks or exchanging foreign currencies.

Qualifications

• Minimum one-year experience in a customer contact position within the hotel, cruise, or related industry
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively
• Ability to operate basic office equipment, including telephones, computers and copy machines
• Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages is required ( either one or combination of the following : French, Italian, Spanish, German, Mandarin, Portuguese, Dutch)
• All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
• Must meet all physical requirements, including the ability to participate in emergency life‑saving drills and required training.