Senior Tech Support Engineer - Cybersecurity SaaS (Remote)

Intuition Machines, Inc.; Argentina; Remote; ARS 138,361,000 - 199,855,000; Full time

Benefits offered by this job

Fully remote

Global team

Ship early

High growth

Flat structure

Job summary

Intuition Machines is seeking a Senior Technical Support Engineer to work directly with customers and engineering teams, resolving complex issues, improving product reliability, and contributing to product improvements.

You will leverage your software development experience to dig into issues and prototype solutions, while maintaining a strong focus on customer success in a fully remote, globally distributed environment.

Qualifications

• 5+ years in software engineering or technical support with strong coding experience.
• Experience with distributed systems, web security, and large-scale applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Responsibilities

• Troubleshoot complex backend and frontend issues for enterprise customers.
• Work with Engineering, Product, and Security teams to find root causes and implement solutions.
• Help improve the product by debugging, prototyping, or building small automation tools.
• Apply web security, bot mitigation, and fraud prevention knowledge to support customers.
• Mentor other support engineers and enhance team processes and documentation.
• Build strong customer relationships through clear, proactive communication.

Skills

Distributed systems

Web security

Coding experience

Problem solving

Communication

Tools

Ticketing systems

Automation scripting

Job description

Intuition Machines is seeking a Senior Technical Support Engineer to work directly with customers and engineering teams, resolving complex issues, improving product reliability, and contributing to product improvements.

You will leverage your software development experience to dig into issues and prototype solutions, while maintaining a strong focus on customer success in a fully remote, globally distributed environment.