Senior Product Support Manager — Microsoft 365 & Azure Expert

Hire Hangar, Inc.; Buenos Aires; Remote; ARS 106,019,000 - 181,747,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness days

Global collaboration

Job summary

Proofpoint in Córdoba, Argentina is seeking a seasoned Manager, Product Support to build and nurture a high-performing team delivering enterprise-grade customer service across our security products.

The role emphasizes leading escalation resolution, mentoring engineers, and shaping support processes to scale with our global customer base. Strong leadership, CRM expertise, and a customer-first mindset are essential.

Qualifications

• BS degree in a technical field or equivalent experience.
• 4+ years' experience leading a product support team.
• Proven track record of talent development and high retention.
• Strong communication skills with customers, engineering, and executive teams.

Responsibilities

• Collaborate with cross-functional teams to deliver exceptional customer experience.
• Hire onboarding, coaching and development of product support engineers.
• Drive customer escalations to resolution with direct engagement.
• Manage case queue health and phone coverage.
• Identify and manage support metrics with reporting tools and processes.

Skills

Leadership

Customer service management

Communication skills

CRM knowledge

Education

BS Degree in a technical curriculum

Tools

Ticketing systems

CRM platforms

Job description

Proofpoint in Córdoba, Argentina is seeking a seasoned Manager, Product Support to build and nurture a high-performing team delivering enterprise-grade customer service across our security products.

The role emphasizes leading escalation resolution, mentoring engineers, and shaping support processes to scale with our global customer base. Strong leadership, CRM expertise, and a customer-first mindset are essential.