Senior PACS & Healthcare IT Support Engineer

SupportYourApp; Ciudad de Mendoza; On-site; ARS 92,325,000 - 138,487,000; Part time

Job summary

SupportYourApp is seeking an L3 Technical Support Engineer to provide expert technical support for enterprise-level MFT and healthcare IT systems. The role emphasizes troubleshooting, log analysis, and client-facing incident management across Windows and Linux environments.

The candidate will handle escalations to software teams, maintain logs, and collaborate with cross-functional groups to ensure timely resolution and high service quality. On-call rotations may be required.

Qualifications

• BS degree or higher in IT, CS or healthcare informatics per the job requirements.
• Experience with Windows and Linux systems administration.
• Experience with MSSQL and relational databases.
• Knowledge of healthcare IT systems (PACS/RIS/DICOM/HL7/EMR).
• Familiarity with cloud environments and ITIL-based processes.
• Excellent English communication, both written and spoken.

Responsibilities

• Provide second-level PACS/RIS healthcare IT support and troubleshoot escalated issues.
• Coordinate tasks, manage queues, and assign tickets to product teams as needed.
• Maintain detailed incident records and post-resolution documentation.
• Perform DeepHealth system updates, maintenance, and upgrades where applicable.
• Engage with cross-functional teams to drive incident resolution and process improvements.
• Deliver training and guidance to administrators and end users as required.

Skills

Linux

AIX

Environment variables

Shell scripting

Perl scripting

rsync

SSH keys

Windows operating systems

MSSQL

Networking concepts

Public cloud environments

SSRS

ITIL-based support processes

PACS/RIS/DICOM/HL7/EMR

Healthcare IT systems

On-call rotations

Education

BS degree in Information Technology, Computer Science or relevant field

Bachelor’s degree in Information Technology, Healthcare Informatics, or related field

Tools

SharePoint

Job description

SupportYourApp is seeking an L3 Technical Support Engineer to provide expert technical support for enterprise-level MFT and healthcare IT systems. The role emphasizes troubleshooting, log analysis, and client-facing incident management across Windows and Linux environments.

The candidate will handle escalations to software teams, maintain logs, and collaborate with cross-functional groups to ensure timely resolution and high service quality. On-call rotations may be required.