Remote PACS Tier 2 Tech Support Engineer

Hireframe; Ciudad de Mendoza; Remote; ARS 2,000,000 - 3,500,000; Full time

Job summary

Hireframe is seeking a Technical Support Engineer for PACS to be the first point of contact for healthcare IT users. You will troubleshoot issues, support PACS/RIS systems, and coordinate cross-functional teams to resolve incidents and improve support processes.

The role requires 5+ years in IT support, 3+ years in healthcare/radiology support, strong Windows and Linux skills, MSSQL/SSRS experience, and familiarity with cloud integrations.

Qualifications

• Bachelor’s degree in Information Technology, Healthcare Informatics, or related field, or equivalent experience.
• 5+ years in IT support roles.
• 3+ years in healthcare/radiology-focused technical support.
• Strong knowledge of Windows operating systems (Windows 7+) and Windows Server.
• Linux system administration and command-line experience.
• Experience with MSSQL and relational DBs.
• Networking concepts and infrastructure support.
• Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
• Experience with public cloud environments and cloud-based integrations.
• Familiarity with SSRS, ticketing systems, and ITIL-based processes.
• Strong troubleshooting, analytical thinking, and customer service skills.

Responsibilities

• Serve as the primary PACS technical support resource for customer healthcare IT projects.
• Provide second-level support for PACS/RIS and healthcare IT systems.
• Respond to customer inquiries via phone, email, and ticketing systems.
• Coordinate projects and own tasks while communicating with customers.
• Collaborate with IT, Product, Engineering, and PM teams to resolve complex issues.
• Monitor and triage support queues and assign tickets to appropriate teams.
• Maintain detailed incident records and resolutions in the ticketing system.
• Contribute to process improvements and knowledge base documentation.
• Ensure compliance with healthcare regulatory standards and IT policies.
• Deliver product and service training to administrators and users.
• Perform DeepHealth RIS/PACS updates, upgrades, and maintenance.
• Conduct pre-sales evaluations and COE assessments for customer solutions.
• Integrate and support solutions within public cloud environments.
• Educate customers on system functionality and best practices and identify improvement opportunities.

Skills

PACS support

Windows OS

Linux admin

MSSQL

Networking

Public Cloud

Scripting

ITIL

Customer service

Education

Bachelor's degree in IT or related field

Tools

MSSQL

SSRS

Public Cloud platforms

Job description

Hireframe is seeking a Technical Support Engineer for PACS to be the first point of contact for healthcare IT users. You will troubleshoot issues, support PACS/RIS systems, and coordinate cross-functional teams to resolve incidents and improve support processes.

The role requires 5+ years in IT support, 3+ years in healthcare/radiology support, strong Windows and Linux skills, MSSQL/SSRS experience, and familiarity with cloud integrations.