Senior Healthcare IT Support Engineer - PACS/RIS

Tangible; Ciudad de Mendoza; Remote; ARS 61,494,000 - 107,614,000; Full time

Job summary

DeepHealth is seeking an L3 Technical Support Engineer and PACS specialist to provide expert support for PACS/RIS and healthcare IT systems. You will troubleshoot, resolve escalated issues, and coordinate with cross-functional teams to ensure timely incident resolution.

Responsibilities include handling tickets, maintaining documentation, and contributing to process improvements, with on-call rotations and complex problem-solving across public cloud integrations.

Qualifications

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.
• Excellent verbal and written English communication skills.

Responsibilities

• Serve as the primary PACS technical support resource for customer healthcare IT projects.
• Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
• Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
• Collaborate with IT, Product, Engineering, and Project Management teams to expedite and resolve complex issues.
• Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
• Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
• Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
• Ensure compliance with healthcare regulatory standards and internal IT policies.
• Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
• Deliver product and service training to administrators, service-level users, and customers as needed.
• Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.
• Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
• Integrate and support solutions within public cloud environments and DeepHealth platforms.
• Design, implement, document, and support technical solutions that meet customer and organizational requirements.
• Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
• Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
• Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Skills

Linux

AIX

Shell scripting

Perl scripting

Scripting in shell

rsync

SSH keys

Environment variables

English communication

Education

Bachelor's degree in Information Technology/CS

Tools

Windows

MSSQL

SharePoint

Job description

DeepHealth is seeking an L3 Technical Support Engineer and PACS specialist to provide expert support for PACS/RIS and healthcare IT systems. You will troubleshoot, resolve escalated issues, and coordinate with cross-functional teams to ensure timely incident resolution.

Responsibilities include handling tickets, maintaining documentation, and contributing to process improvements, with on-call rotations and complex problem-solving across public cloud integrations.