PACS Field Support Engineer — Healthcare IT

Willow Health; Ciudad de Mendoza; On-site; ARS 1,500,000 - 2,400,000; Full time

Job summary

Willow Health in Mendoza, Argentina is seeking an L3 Technical Support Engineer to provide expert technical support for enterprise MFT and PACS systems. You will build workflows, troubleshoot, and coordinate with cross-functional teams to resolve time-sensitive data transfer issues.

The role requires Linux and Windows knowledge, shell scripting, networking, logs, and cloud integrations, with professional client communication and thorough incident records.

Qualifications

• Bachelor's degree in IT, healthcare informatics or related field is required or equivalent experience.
• Strong Linux and Windows administration and command-line skills.
• Experience with scripting (Shell required; Perl desired) and log/trace analysis.
• Familiarity with MSSQL, SSH, rsync, and cloud integrations is preferred.

Responsibilities

• Provide second-level PACS/RIS healthcare IT support and troubleshoot escalated issues.
• Coordinate with IT, Product, Engineering and Project Management to resolve complex problems.
• Respond to inquiries via phone, email, and ticketing systems in a timely manner.
• Document incidents, resolutions, workflows, and system changes in the ticketing system.
• Perform system updates, maintenance, and pre-sales technical assessments as needed.
• Ensure compliance with healthcare regulations and internal IT policies.

Skills

Linux command-line

Shell scripting

Perl scripting

SSH keys

rsync

Windows OS

English communication

ITIL awareness

Education

Bachelor's degree in Information Technology, Computer Science or related field

Healthcare Informatics or related field (preferred)

Tools

MSSQL

SharePoint

PACS/RIS

DICOM/HL7 knowledge

Public Cloud environments

Job description

Willow Health in Mendoza, Argentina is seeking an L3 Technical Support Engineer to provide expert technical support for enterprise MFT and PACS systems. You will build workflows, troubleshoot, and coordinate with cross-functional teams to resolve time-sensitive data transfer issues.

The role requires Linux and Windows knowledge, shell scripting, networking, logs, and cloud integrations, with professional client communication and thorough incident records.