Remote PACS/T3 Support Engineer for Healthcare IT

SupportYourApp; Ciudad de Mendoza; Remote; ARS 1,800,000 - 3,200,000; Full time

Job summary

DeepHealth seeks a Technical Support Engineer, PACS to be the first contact for users, troubleshoot, and ensure a seamless healthcare IT experience. The role collaborates with cross-functional teams to resolve incidents and improve support processes.

You will manage PACS/RIS issues and maintain detailed records in the ticketing system. You will work with admins and healthcare professionals, perform system updates, contribute to knowledge bases, and participate in on-call rotations.

Qualifications

• Bachelor’s degree or equivalent professional experience in IT or healthcare IT.
• 5+ years in IT support with 3+ years in healthcare/radiology tech support.
• Experience with PACS/RIS, DICOM, HL7 and EMR systems.
• Familiarity with Windows Server, Linux, SQL, networking, and cloud integrations.
• Strong communication and customer service skills with ITIL background.

Responsibilities

• Serve as primary PACS technical support resource for healthcare IT projects.
• Provide second-level support for PACS/RIS and related systems.
• Respond to inquiries via phone, email, and ticketing in a timely manner.
• Coordinate projects and act as main contact for customers and issue resolution.
• Collaborate with IT, Product, Engineering, and PM teams to resolve complex issues.
• Monitor support queues and triage tickets to appropriate teams.
• Maintain detailed incident records and document changes in the ticketing system.
• Contribute to process improvements and knowledge base documentation.
• Ensure compliance with healthcare regulatory standards and internal policies.
• Deliver product and service training to admins and users as needed.
• Perform DeepHealth RIS/PACS updates, upgrades, and maintenance.
• Design, implement and support technical solutions for customer needs.
• Educate customers on system functionality and best practices.

Skills

Windows administration

Linux administration

Networking

PACS/RIS knowledge

Healthcare IT systems

Customer service

ITIL processes

Clear communication

Education

Bachelor's degree in IT or related

Equivalent professional experience

Tools

SSRS

SQL Server

Ticketing systems

Job description

DeepHealth seeks a Technical Support Engineer, PACS to be the first contact for users, troubleshoot, and ensure a seamless healthcare IT experience. The role collaborates with cross-functional teams to resolve incidents and improve support processes.

You will manage PACS/RIS issues and maintain detailed records in the ticketing system. You will work with admins and healthcare professionals, perform system updates, contribute to knowledge bases, and participate in on-call rotations.