Senior Msp Technical Operations Engineer

Kore Rpo; Buenos Aires; On-site; ARS 69,181,000 - 99,928,000; Full time

Job summary

Kore RPO in Buenos Aires is seeking a Digital Operations L2 Cloud Support Engineer to operate and support digital solutions and cloud infrastructure. The role includes deployments, incident response, troubleshooting, and knowledge management.

The candidate will handle configuration changes, root cause analysis, and collaboration with L3 teams while maintaining service quality and documentation. This is a full-time position in Argentina.

Qualifications

• Bachelor's degree in Information Technology, Engineering or related field.
• Experience deploying and managing applications on Cloud infrastructure.

Responsibilities

• Operate and support the Digital Solutions and underlying Cloud Infrastructure.
• Perform configuration changes and deployment of new versions.
• Respond to incidents and requests escalated by L1 support.
• Update incidents and requests in the ticketing tool.
• Troubleshoot, resolve incidents or identify bugs and issues.
• Perform root cause analysis and drive corrective actions.
• Escalate to L3 as needed and maintain knowledge base.
• Contribute to process documentation and knowledge sharing.

Skills

Kafka

SQL

Monitoring

Docker

Kubernetes

AWS

Python

Bash

Postman

English

Education

Bachelor's degree in IT or Engineering

Tools

Docker

Kubernetes

AWS

PostgreSQL

Grafana

Prometheus

AWS CloudWatch

Job description

ID 4497 - Digital Operations L2 Cloud Support Engineer

Hoy

We are looking for a Digital Operations L2 Cloud Support Engineer.

Mission:
Operate and support the Digital Solutions provided by the company and the underlying Cloud Infrastructure.

Main responsibilities and activities:

• Operate the Digital Solutions provided by the company and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
• Perform configuration changes and deployment of new versions.
• Respond to Incidents and Requests escalated by Digital Operations L1 Support.
• Update Incidents and Requests in Ticketing tool.
• Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
• Perform Root Cause Analysis, document findings and drive corrective actions.
• Escalate Incidents and Requests to L3 Support where appropriate.
• Maintain Knowledge Base.
• Contribute to the maintenance of Process Documentation.

In addition, for Team Lead Role:

• Ensure staffing roster supports required service hours (eg. 8×5 or 24×7)
• Ensure adequate training and performance of team members.
• Drive Continuous improvement and support Service Excellence.

Requirements:

• Basic education and training: Bachelor's degree or equivalent in Information Technology, Engineering or related. Certifications (AWS, etc,) an advantage.
• Professional experience: Deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management.
• Experience in project management an advantage.

Skills:

• Data & messaging analysis: Kafka (most important), SQL (PostgreSQL, Oracle)
• Logs and monitoring analysis: Splunk, AWS CloudWatch, Grafana, Prometheus.
• Knowledge of containerized applications (Docker, Kubernetes, AWS)
• Basic scripting (Bash, Python, Postman)
• Languages: Spanish (C2), Portuguese (B2), Excellent in English (C1, spoken & written), any other languages can be an advantage.
• ITIL Certification will be advantageous.

Specific knowledge linked to the job:

• Strong communication skills (verbal or written)
• Stakeholder Management.
• Customer care.
• Good analytical skills or thinking especially on problem solving.
• Excellent coordination of tasks, prioritization and time management skills.
• Strong planning and organizational skills.
• Attention to detail and thoroughness.
• Documentation writing.
• Proactive, self-motivated and driven.
• Focused and results-oriented.
• Demonstrate strong functional leadership, ability to drive other people (Team Lead role only)
• Team player.
• Personal commitment to meet customers' needs or project goals.
• Resilient and mature in handling difficult situations and people.
• Willing to learn.
• Willing to work outside regular office hours (shift work or on-call, including during weekends or public holidays)
• Willing to travel if required.

Buenos Aires, Argentina
Full time
R
**Job Overview**
Manage a team of clinical staff working in support of clinical studies to ensure projects are appropriately resourced and employees are trained and meeting project objectives.
**Essential Functions**
- Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.
- Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process. Ensure that new employees are properly onboarded and trained.
- Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.
- Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training.
- Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.
- Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
- Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.
- May collaborate with other clinical teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.
- Participates in corporate or organizational departmental quality or process improvement initiatives.
**Qualifications**
- Bachelor's Degree Degree in scientific discipline or health care preferred. Pref
- Prior clinical trial experience including experience in a management/leadership capacity or equivalent combination of education, training and experience.
- In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).
- Good leadership skills.
- Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
- Written and verbal communication skills including good command of English.
- Excellent organizational and problem solving skills.
- Effective time management skills and ability to manage competing priorities.
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**Our Company**
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
**What You'll Do**
The Teradata Global Sales Operations and Enablement Group is focused on driving overall effectiveness and efficiency Teradata's Go-to-market business. The Teradata Global GTM Revenue and Sales Operations Group is focused on driving overall effectiveness and efficiency for field initiatives including the following:
+ Sales Strategy & Account Deployment
+ Sales Process Development & Execution
+ Performance Metrics & Measurement
+ Sales Processes Best Practice Execution
+ Sales Tools & Technology
+ Sales Support and Deal Support.
The role has sales operational responsibility for developing, deploying and owning the initiatives described above and detailed below.
Key Areas of Responsibility:
Sales Strategy & Account Deployment
+ Data and analysis for Account Segmentation (Tiering) to ensure proper resourcing.
+ Strategic Indirect & Inside Account Management / Support.
+ Account content & sales deliverables (playbooks).
Sales Process Development & Execution
+ Create and implement sales operational cadence including Ops reviews.
+ Develop sales templates for QBR's, Region Leadership team meetings, team calls.
+ Collaborate with VP/GM and wider team on All-Hands meetings, Large deal reviews, and other as needed collateral.
Performance Metrics & Measurement
+ Tracking & Governance.
+ Assist with Metric Definition and Deployment.
+ Collaborate with VP/GM, Revenue Operations, Finance, and key stakeholders to implement metrics to sales team.
Sales Process Best Practices Execution
+ Facilitate process adherence.
+ Promote best practice transfer.
+ Definition, monitoring, distribution of sales outcome measurements.
+ KPI tracking for sales and services reporting tools.
Sales Tools & Technology
+ Dissemination of sales tools (I.e. account management and CRM tools and services, especially Salesforce.com.
+ Integration of account plan best-in-class processes.
+ Integrated online training, mentoring and onboarding.
Talent Management & Skills Development
+ Support critical skills definition/Individual Development.
+ Support training curriculum to support onboarding, mentoring & sales and services career development.
+ Support Onboarding and Assimilation.
Sales Support and Deal Support
+ Coordination of resources to achieve specific sales and deal specific goals.
+ Facilitate deal team efficiency and effectiveness.
Candidate must adapt to VP/GM's operational nuances as they execute strategies to achieve annual objectives. Candidates should also be able to work the business hours for the geography to which they are assigned as well to adapt a flexible work schedule to address supporting teams in various time zones including east coast and central.
It is required that the candidate have or must develop a strong working knowledge of Teradata's go to market strategy and solutions portfolio. Where applicable, an understanding and use of Teradata internal systems, organizational structure, and ability to work within a multi-discipline team is highly desirable.
**Who You'll Work With**
This position reports into the UNIT Operations Manager (Growth Markets) and is a key strategic partner to the LATAM Area Vice President.
**What Makes You a Qualified Candidate**
+ It is preferred the candidate has 4+ years' experience in the high-tech industry with experience in any or all the following disciplines: Sales, Sales Support, Business Operations, Operational Excellence. The candidate must have a fundamental understanding of "go-to-market" processes, operational cadence and metrics & the ability to work in a strong sales culture.
+ Experience and knowledge within the Advanced Analytics & Decision Support industry is a strong advantage.
+ Bachelor's degree in business or technical field required.
**What You Will Bring**
+ Strong leadership skills and demonstrate self-motivation.
+ Ability to create, deploy and lead sales operational cadence including All-Hands calls, Team meeting collateral, Sales Ops calendar, executive meeting content, etc.
+ Have strong oral and written communication skills.
+ Ability to manage multiple projects simultaneously in a team environment.
+ Microsoft Office suite expertise is required with strong presentation skills and ability to present to large groups and confident in managing executive relationships with VP/GM, AVP's and other business executives.
\#LI-AC1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.