Senior IT Support Technician: Advanced Desktop & Network

UPTURN; San Juan; Presencial; ARS 1.000.000 - 1.400.000; Jornada completa

Descripción de la vacante

UPTURN is seeking an IT Support Technician - Level 2 to deliver advanced end-user and enterprise IT support, ensuring stability, performance, and availability of critical services. You will collaborate with system administrators, network engineers, and application specialists to diagnose and resolve complex issues.

Key duties include second‑level support for desktops and infrastructure, AD management, patching, incident documentation, and supporting remote staff.

Formación

• At least five years of IT support experience in enterprise environments.
• Experience with Windows-based environments and enterprise productivity tools.
• Strong diagnostic and problem-solving skills.

Responsabilidades

• Provide second-level desktop and IT infrastructure support.
• Troubleshoot hardware, software, and network issues escalated from Level 1.
• Install, configure, and maintain workstations, laptops, printers, and peripherals.
• Support Windows OS and enterprise productivity tools.
• Assist with Active Directory user management and access provisioning.
• Diagnose network connectivity issues for end-user devices.
• Document incidents and solutions in the IT service management system.
• Support software deployments, updates, and patch management.
• Assist with system upgrades, hardware replacements, and IT equipment installations.
• Maintain technical documentation and support procedures.
• Provide support for remote users and mobile workforce environments.

Conocimientos

Desktop & end-user support

Windows operating systems

Hardware troubleshooting

Active Directory

Network troubleshooting

IT service management

Educación

Associate or Bachelor's degree in Information Technology or Computer Science

Herramientas

CompTIA A+

CompTIA Network+

Microsoft Modern Desktop Administrator

Other relevant certifications

Descripción del empleo

UPTURN is seeking an IT Support Technician - Level 2 to deliver advanced end-user and enterprise IT support, ensuring stability, performance, and availability of critical services. You will collaborate with system administrators, network engineers, and application specialists to diagnose and resolve complex issues.

Key duties include second‑level support for desktops and infrastructure, AD management, patching, incident documentation, and supporting remote staff.