IT Support Pro: End‑User & Infrastructure Specialist

Advanced Energy Management Limited; Rosario; Híbrido; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Advanced Energy Industries, Inc. is seeking an IT Support Analyst to provide comprehensive technical support for hardware, software, network, and server issues for internal users. The role includes Level 2/3 support of AE infrastructure and reports to the IT Manager.

You will troubleshoot, log, escalate, and resolve incidents via the Service Desk, while deploying and maintaining IT assets and assisting with vendor coordination and procurement.

Formación

• Bachelor's degree in Computer Science, Information Technology or equivalent work experience.
• With 2 years of LAN, Network, Servers and PC experiences.
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
• Skilled in ground‑up deployment, configuration, maintenance, and repair of laptops, desktops, and network-connected peripherals.
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to diagnose issues effectively.
• Excellent English communication skills (oral and written), with a patient, customer‑focused, and service‑oriented approach.

Responsabilidades

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
• Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
• Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.

Conocimientos

2 years LAN experience

Windows OS proficiency

Active Directory & DHCP

Networking & infrastructure

English communication

Educación

Bachelor's degree in Computer Science or IT

Herramientas

ServiceNow

Descripción del empleo

Advanced Energy Industries, Inc. is seeking an IT Support Analyst to provide comprehensive technical support for hardware, software, network, and server issues for internal users. The role includes Level 2/3 support of AE infrastructure and reports to the IT Manager.

You will troubleshoot, log, escalate, and resolve incidents via the Service Desk, while deploying and maintaining IT assets and assisting with vendor coordination and procurement.