Senior IT Help Desk & Endpoint Security - Remote

Agileengine; San Carlos de Bariloche; A distancia; ARS 137.587.000 - 183.450.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive USD-based compensation

Exciting projects with Fortune 500 and

Flextime

Descripción de la vacante

AgileEngine in Bariloche, Argentina is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security for a remote-first organization. You will oversee onboarding and offboarding, deploy security tools, and build self-service resources to reduce requests.

Strong Google Workspace, Jira Service Desk, and English communication skills are essential. The role covers asset management, access control, and security monitoring across multiple time zones with proactive

Formación

• 4+ years of experience in IT support, systems administration, or IT operations roles.
• 3+ years of hands-on experience with device management platforms (Rippling preferred, Jamf/Intune acceptable).
• 3+ years of experience with Google Workspace administration.
• 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Proven experience with IT service management principles and advanced ticketing workflows (Jira Service Desk).
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.

Responsabilidades

• Device & Asset Management: Manage laptop lifecycle in Rippling; inventory and tracking; deploy standardized device images; coordinate shipping and repairs for remote team.
• User Support & Access Management: Process access requests via Jira Service Desk; onboarding/offboarding; password resets and account provisioning.
• General IT Support: Deploy and manage SentinelOne; enforce security policies; assist with audits, incident response, and continuity planning.
• Process Improvement & Automation: Drive IT task completion through effective communication; automate routine IT processes; maintain IT documentation and metrics.

Conocimientos

IT support

Device management

Google Workspace admin

Endpoint security

Jira Service Desk

Access management

Communication skills

Project management

Herramientas

Rippling

Jamf

Intune

Jira Service Desk

Descripción del empleo

AgileEngine in Bariloche, Argentina is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security for a remote-first organization. You will oversee onboarding and offboarding, deploy security tools, and build self-service resources to reduce requests.

Strong Google Workspace, Jira Service Desk, and English communication skills are essential. The role covers asset management, access control, and security monitoring across multiple time zones with proactive