Senior IT Support Lead - Remote-First & Security

Agileengine; Victoria; A distancia; ARS 91.725.000 - 137.587.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive USD-based compensation

Flextime

Descripción de la vacante

AgileEngine is seeking a Senior Help Desk Technician for a remote-first environment. You will manage device lifecycle, access, and endpoint security, handling onboarding/offboarding, security tooling, and self-service resources.

Strong Google Workspace, Jira Service Desk, and English communication are essential. Responsibilities include asset management, user access provisioning, and tiered IT support across multiple time zones.

Formación

• 4+ years IT support, systems administration, or IT operations.
• 3+ years device management experience (Rippling preferred).
• 3+ years Google Workspace administration.
• 2+ years endpoint security experience (SentinelOne/CrowdStrike).
• Experience with IT service management and Jira Service Desk.

Responsabilidades

• Manage full laptop lifecycle, inventory, and device imaging.
• Handle onboarding/offboarding, access provisioning, and password resets.
• Deploy and monitor SentinelOne across endpoints and enforce security policies.
• Maintain IT knowledge base and self-service resources.
• Provide cross-time-zone user support and SLA adherence.
• Drive IT process improvements and report on metrics.

Conocimientos

IT support

Device management

Google Workspace

Endpoint security

Jira Service Desk

Access management

Project management

Communication

Startup experience

Mentoring

Herramientas

Rippling

Jamf

Intune

SentinelOne

CrowdStrike

Google Workspace

Descripción del empleo

AgileEngine is seeking a Senior Help Desk Technician for a remote-first environment. You will manage device lifecycle, access, and endpoint security, handling onboarding/offboarding, security tooling, and self-service resources.

Strong Google Workspace, Jira Service Desk, and English communication are essential. Responsibilities include asset management, user access provisioning, and tiered IT support across multiple time zones.